My recent stay at this hotel with my family was extremely disappointing and upsetting. We arrived around 1 a.m. after a long trip, delayed due to health concerns. Upon check-in, we were given a room that was not cleaned. To our shock, we found stained women’s underwear with personal fluids left on the sofa—an area where my son was supposed to sleep.
We immediately requested assistance, and it took approximately 45 minutes before a resolution was provided. Unfortunately, the second room we were given was also in unacceptable condition. It had a strong odor of urine near the bathroom, making it feel just as unclean and uncomfortable.
By this time, it was well past 2 a.m., and we had no other immediate options for booking another hotel. This was incredibly frustrating, especially because we have stayed at this location multiple times over the past three years while visiting our college student in Pittsburgh. It had always been our top choice due to its reliability—until now.
The staff member assisting us during check-in appeared completely unprepared to handle the situation and offered no words of comfort or solution beyond a room change. We were left feeling unheard, disrespected, and very disappointed.
I sincerely hope management addresses the serious lapse in cleanliness and service. This experience has made us reconsider returning to what was once a trusted and comfortable hotel for our family trips.