The staff was very friendly, however they were very unorganized. When I first checked in, I was assigned the wrong room in my keycard. Then, I was assigned a bunk that was already occupied. This happened once more until I finally took a bunk on my own that was empty. A day later I had left some clothes in my bunk which the people working room service took and I was only able to retrieve one of those items. I have stayed at several hostels and I do not mean to be rude, but I can't help but notice that some of the staff seemed disinterested, which I am sure they can work on. One a more positive note, the hostel was clean overall and it's in a prime location which made traveling very easy.