Asked twice for room service for a 4 night stay and no room service was provided (although front desk said it will be taken care of). Both times we requested before lunch.
Christopher
Christopher (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Front desk people very friendly and helpful. Breakfast staff so kind and made sure everyone had what they were looking for. They greeted everyone pleasantly each morning
Jonna
Jonna (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Jenni
Jenni (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
It was good front desk staff very kind and helpful
Ernesto
Ernesto (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Great stay
We took our kids as a Christmas present to Universal Studios. Our stay was over the New Years Holiday. Everything was fun and comfortable. My only complaint was breakfast, it was overcrowded and not orderly. Food was okay but there was no order to the lines or stations so it was difficult to get me and my family fed properly. I understand the Rose Bowl was in town and the hotel was crowded, but I believe some guidance and direction could’ve made the experience better for all.
Anthony
Anthony (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月6日
Judy
Judy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
KELLIE
KELLIE (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
jennifer
jennifer (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Breeshemah
Breeshemah (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Verenisse
Verenisse (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Staff was very helpful and friendly
Shanieka
Shanieka (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
VENUS
VENUS (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
María Fabiola
María Fabiola (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Moon Joon
Moon Joon (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Andrea
Andrea (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Josefina
Josefina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Sebastian
Sebastian (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月14日
Had an excellent stay from beginning to end. Front desk was so friendly and polite. Got us into our rooms quickly. Room was clean and comfortable for a family of 5. The pool was heated so our kids were excited to be able to swim in the middle of November. Only 15min. to Universal. Plenty of eating options nearby.
Steven
Steven (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月9日
Argenis
Argenis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Julie
Julie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月7日
Beautiful hotel, everyone was so professional and it was clean and quiet. I will come again!!!!!
Kelly
Kelly (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Everything was excellent! Will absolutely stay here again.
Michael
Michael (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月5日
You said you were cleaning the room every other day. But firs 3 days no one came. I was asked to put the trash out of the room by your staff. I did. Then I had to ask for trash bins for 2 days. We were staying 2 people in the room. For 3 days you gave only 2 servings of regular coffee and 2 servings of decaff coffee! I asked for it. Did not come. I had to go down to the reception area. You put me in a begging cituation. Thank you. Facility is nice and clean but service is not that great. Also you don't give out slippers. Then let people know that they have to bring their own slippers! That was really bad.