Couldn't even stay here. Front desk was incredible how they were treating the dozen or so people trying to get a room when check-in started. They had some computer issue, or too many down rooms, so they said all our reservations were invalid. I peeked at this screen system, it seemed they had at least three "better" rooms available, but said they were not or they could not allow. We have video of this one guy finally exploding after the staff tried to ignore everyone until they just left. People prepaid for these rooms and some came from different countries. This place as a dozen country flags outfront yet was the most unfriendly place we have encountered in all sorry Americas how they treat Spanish speaking and non Spanish speaking foreigners.
They insisted we did not prepay, even after showing credit card statement. We were forced to leave and stay with local couch surfer.
We contacted Hotels.com and still no action or refund. We never stayed, we never signed or filled legal foreign guest documents, we are not in their security footage. Disgraceful