Very disappointed. I booked a room, but the staff called me and told me the room was full and they deducted my money.
Zhang
Zhang (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2021年9月7日
Good potential for a simple but safe stay.
Under-staffed and had local long-term guests in the same area.
Preston
Preston (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月8日
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月5日
Andrew
Andrew (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月3日
Nothing Close to What Was Expected
The room was in worn out looking condition there was a cockroach I seen the morning of checkout. The elevator stopped working it was not well kept up with. Not to mention a room on the first floor’s door had been broken into literally by what looks like only the police and there equipment could do. For being located in greenwood it was very trashy.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
Customer comes very last.
It was a horrible experience. I had my confirmation email of reservation.
I showed up to the property at 10 pm. I tried to check in at the front desk.
The clerk said that they couldn't check me in because of computer issue. They wanted me to go elsewhere. She said that previous person experienced same as I did and she tried contacting the manager,and couldn't contact.
What a way to treat customers?
Then, kicker part is that they changed me one night. I had to contact the customer support hotel.com to get a refund.
They said that even though it is a non-refundable, hotel.com representative recommended them to refund my money. I am waiting for refund.
My question is what choice did i have when they wouldn't accommodate me.
How dare they still charged me?
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
The bathroom had dirty laundry on the floor no lights in the bathroom one bed had a dirty towel and look like it was sleeped in
Richard
Richard (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Eleesia
Eleesia (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
Traveling for work booked room showed up at hotel 2hrs later. Had to wait in lobby for 30 minutes after using phone in lobby multiple times for a worker to come to lobby . Worker arrived and said they did not have rooms, (she looked like she was sleeping in tge room i paid for). I asked her why she didnt tell hotels.com that. She said she sent them a notice. I told her it shows she accepted the reservation and that i needed her to send hotels .com a notice saying no rooms available otherwise she may mark me down as a no show when i clearly showed. Its been a week and i have yet to hear back from hotels.com on my refund or from extended atay america. My boss tried to book me at an extended stay in MI tonight...I said absolutely not! Now none of the employees here want to stay at any extended stay. They let the employees mark you as a no show and the employees take the room.
Guadalupe
Guadalupe (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Eleesia
Eleesia (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月11日
great staff
Jagjit
Jagjit (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月28日
Room didnt have the proper bed linen or towels. The staff member was made aware and brung me a pile of linen and towels. Tv remote didnt work. When i made staff aware she told me she would let maintenence know in the morning.
Demarion
Demarion (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月6日
Room was nasty and I killed two cockroaches upon arrival at 1 in the morning due to flight delay. Took 30 min to get someone to check me in. When I sat on the end of the bed I fell through it as springs were broken. The next evening I got around to using the toilet and mold was growing everywhere on the sets and in the bowl . I reported both issues on Tuesday at 2 pm and was told it would be dealt with. Was not done until my last day there. I had to walk down 4 flights of stairs as the elevator was not working . I reported that and they said people are holding them. I waited 15 minutes before I walked down.
Jeri
Jeri (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月23日
More of a room to rent type place not for family
It smelled like dog urine when you walked in the front entrance; the TV didn't work in our room, and the staff changed us to a different room. There were not enough towels to accommodate three people on the room. A lot of people who lived on-site stood outside at night, making it uncomfortable to get out of your car.
Shawnette
Shawnette (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月22日
Stall was nice and helpful
Alberta
Alberta (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月20日
I never write any negative reviews about any hotel. However, this is the worse hotel that I never booked. Staff not professional. ( very task not friendly). No towels. Bath tub clogged. Sink drain very slowly. Can’t talk to staff before 10:00am. I never experienced any Extended Stay in my life. I will NEVER stay an Extended Stay again. I have all the pictures if you need them.
Fang Mei
Fang Mei (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月5日
Joseph
Joseph (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月2日
I booked a room and paid in full up front. When we went to check in we waited 5 minutes for the attendant to come and help us just for her to say we have no more rooms. Seriously how can you reserve a room and get there and you have no more rooms!!!!
PAM
PAM (1 晚行程)
Travelocity 真實旅客評價
6/10 不錯
2024年7月26日
No one was patrolling the hallways and the quiet time was not observed. We were up till 3:30 in the morning. People were running up and down the hallways all night.
Tim
Tim (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月25日
Samuel
Samuel (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月22日
The TV in the room did not have cable. The toilet had dirsty stains, unsanitary. The beds do not come with enough pillows or blankets. Front desk was no help at all after 10pm