My experience at this hotel was very pleasant until the end of my two night stay. At checkout, I asked for an email receipt but never received it. I checked my credit card the following day and realized that I was overcharged by nearly $100.
I immediately called the hotel and spoke to an employee named Nigel who, after going over the charges, admitted I was overcharged. He promised to credit my account and send me an email confirming the correction. Three days later I still had not received the email. I called and spoke to Nigel again. This time he sent the confirming email while I was still on the phone with him, but after 12 days my account still has not been credited the overcharge.
The overcharge and false promise is very disappointing. It’s a disheartening ending to an otherwise enjoyable stay.
Alvin
Alvin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Very nice hotel
Very nice hotel, conveniently located near Alexandria Old Town Waterfront.
Quiet area. Friendly staff.
The rooms are well equipped and in very good condition.
Jean-Christophe
Jean-Christophe (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Ryan
Ryan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Sergio
Sergio (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 5 日
Good choice
Nice place . Nice people. Good choice for sure. Excellent location
Francis
Francis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Very nice place to stay n staff were very nice
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Amazing and Lyndsey was the best!!!
Stephanie
Stephanie (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 22 日
AC didn’t work 4 of the 4 nights. Front desk had no solitions
Derek
Derek (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 13 日
This hotel was very well located, in view of the river and easily walkable to the waterfront and all the quaint streets, shops and restaurants of Old Town. The Hummingbird restaurant was awesome - we had both breakfast and dinner there - and had lots of outdoor seating including some with water views. All the hotel staff were lovely. We'd go back in an instant!
Ravi
Ravi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Hotel was great! Staff was amazing. Parking was a challenge especially for $42 a night.
Antonio
Antonio (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 25 日
The location and staff were great. One item to pay attention to is an added charge at the property of $25 for everyone. Didn’t expect that to be added onto the final bill, but overall it was a great stay.
Drew
Drew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Brad
Brad (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 15 日
Not a great property. The room itself was fine—large with a comfortable bed. The plumbing in the bathroom leaked. The common areas were a bit degraded. Lots of chipped paint, and hall carpets did not seem too clean. Not enough staff at front desk or in restaurant.