There was an issue with the fire alarm system. First the alarm went off in our room the first morning at 5:00am. You could not reach it and it blasted for 40 minutes. There is a number to call but NOONE is there on site. Someone had to drive in and see to it. That took 40 min. We were told it was a battery which was BS as batteries make annoying "chirp". This was a full scale alarm. Plus an alarm company was there when we got back from breakfast and all the alarms were replaced. The next night an alarm went off in an adjourning room at 2:30am. Same drill. 45 minutes for someone to come out and fix it. So obviously an issue. Had I know no one was on staff at the hotel I would have never booked in there. We have all stayed at places when people are loud, parties etc.....and the fact that no one was there on property to deal with it is a HUGE short coming. At $400 per night my expectation was different. I also tried to reach the manager several times with no return contact. Buy us dinner, comp one of the nites......do something. So that means I am left to become the person I don't want to be. Leaving a bad review. I will return to Sausalito....but not here. Shame because all the staff we met in person were great.
Christopher
Christopher (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 18 日
Sami
Sami (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 16 日
William
William (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 11 日
Deborah
Deborah (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Brenda
Brenda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
Jeffrey
Jeffrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Norm
Norm (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Road trip through Sausalito
Check in was quick and easy. The staff was very kind and friendly. We ate dinner at the Barrel House which is just down the street and it was delicious!
Bernadette
Bernadette (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Misty
Misty (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Danny
Danny (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 21 日
Read the fine print. This property only has limited front desk service. We had our wedding and landed up around 11 pm. The front door was locked. Called a phone number and a grumpy guy berated us for not “making an appt for checkin”. Apparently 8 pm is the cutoff . We booked through hotels.com and went back and checked - no mention of a 8 pm cutoff. If we would have known would have avoided this hotel. Terrible communication and attitude. We are local to SF so told the guy we are willing to go back home rather than deal with the poor attitude
Aditya
Aditya (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Alan
Alan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 10 日
Great Location and room but importunely due to flooding back Home, we cut our stay in Sausalito short
Russell
Russell (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 7 日
Location no services
The historical property was lovely and up to date.
Other friendly tourist in residence.
I did not expect no staff service.
I did not expect checkin with a call, and then someone had to come from anothe hotel.
I did not expect to give up on even requesting additional face cloths.
I did not expect to have to order out because all the restaurants around closed by 9:30 pm on a Saturday night.
So the location was impecable.
Service not so much.
Floyd
Floyd (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Susanne Strange
Susanne Strange (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 30 日
Friendly staff and pleasant stay
We planned a getaway in Sausalito for our anniversary getaway and decided to stay at Hotel Sausalito. We arrived early and Robin was super kind in expediting the availability of our room. The room was comfortable and was directly across from the ferry station. Based on our activities, we ended up heading out to tiburon to use that ferry station since the one on Sausalito does not travel to angel island. The bed was comfortable, housekeeping cleaned the room each day while we were out and about. However, the sink in our room (209) was backing up a bit but still drained in a reasonable amount of time. Our room is the only room with a bathtub if that’s important to you. We heard some construction noises since a wine bar is going up next door but renovation and painting continues. Any time we had questions about the area or recommendations, Robin was persistent in providing them or researching for us. It was a very pleasant stay. We also were able to catch a jazz festival the evening we came in. Overall, a great stay and definitely a place we’ll come back to in the future if we’re in the area.
Mui
Mui (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Sausalito Weekend
The stay was excellent. The hotel is an older hotel but puts you in the main downtown area. We were greeted by host Robin. She went out of her way to help with everything. She knows the area very well and adjacent towns. She provided tips for travel Muir Woods , Mt Tamalpias and the coast. She directed us to Restaurants, Ferry and what to during our stay, including a day in San Francisco . Robin is a gem and made our stay a 10!!
Tim
Tim (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 24 日
It's a cute hotel. The room is nice and clean. I booked a room with twin bed. My room number was 204 or 214. I don't really remember but It was noisy! Some machine inside of the hotel was making noise every few minutes. I can't sleep at night!
Nhung
Nhung (1 晚友伴旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Great location, clean, spacious and Robin- the front desk manager provides excellent customer service.
Jennifer
Jennifer (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Welcomed by the
Tara
Tara (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 21 日
The front staff was excellent and so fun! An easy and friendly check in with a good restaurant recommendation.