The staff services were excellent accept for one of the car park exit attendant who insisted that my Indonesian friend are not entitled to free parking even thou he was a guest of the hotel staying for 4 nights. He paid to avoid further issue.
There was a big sign "FREE PARKING" at the reception. I guest this is culturally wrong to be happening to their own country folks.
My friend was staying in the 2nd room booked by me as a customer of the hotel throughout our 2nd stay.
The room upkeep had to be refreshed as molds and cracks can be seen in the toilets.
The shower cubicle floor should be treated with anti skid as they are very slippery when wet.
Towels are too worn out.
Bedroom is comfortable and clean.
Overall our stay is considered satisfactory with not having to expect more.
Hope that the hotel can improve on the toilet issues so that I we can consider staying with them again.
Paul
Paul (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
KAN SHING
KAN SHING (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月19日
Nice and clean hotel room with friendly and helpful staff. Next to shopping mall with food court.
Hayatullah
Hayatullah (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月18日
donhee
donhee (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年12月7日
Good hotel
The staffs were amazingly polite.
I booked room only without the breakfast but they gave me free breakfast anyway.
The room was average, cracked wall here and there.
A little mold in the bathroom I think it's a common thing in tropical countries.
We stayed there for 9 days, they never changed the bed sheets or replaced the coffee cups with the clean ones unless we put the spoons inside the cups.
But overall, it was an excellent stay.
johannes
johannes (9 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年10月11日
Family staycation
Overall our stay at this hotel was just ok. Nothing special about the hotel except for the location that is next to the mall. It was very difficult to get a parking spot and sometimes we had to park at the mall's parking lot. The interior design of the hotel makes the hotel looks old, in my opinion. The amenities were not as complete as other hotels I stayed in with the same rate. However, they gave us some complimentary drinks. The breakfast was ok with one or two dishes that hit the spot.
Rajesh
Rajesh (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年9月17日
Brown water comes out of the shower.
HITOSHI
HITOSHI (3 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2023年6月30日
it’s not international standards
Yuwanta
Yuwanta (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2022年11月4日
Armine
Expedia 真實旅客評價
8/10 很好
2022年9月18日
Good
anna
anna (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2020年1月8日
Just standard hotel but connected to the mall
Just standard hotel room and nothing special...the plus point is due to connected to the mall, that's why make us easier to get food and other things
Lokadjaja
Lokadjaja (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年10月29日
Great place for family
It’s so convenient as nearby mall and many eateries
Bee Wah
Bee Wah (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年4月23日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2019年4月18日
Convenient and comfortable hotel
Cosy, comfortable hotel connected to a large shopping centre - Central Mall in Surabaya. Plenty of food options and some decent shopping to be done. There's a supermarket as well. This is very convenient for families, or solo travellers who may not wish to venture too far from the hotel for meals or groceries. The staff is very friendly and helpful as well! I will definitely stay there again if I visit and highly recommend others to do the same.
We came around 7pm at the hotel. Asked the receptionist to get us the non-smoking room and the room location not very far from the elevator. The receptionist said OK with a big smile. But, what we got??? A smoking room and the location far from the elevator :( Not only that, the room seem unprepared. Hand towel and the toiletries was not available. We had to call room service several times to get them providing those things.
During breakfast, the food taste was nothing special and far from 4-star hotel standard.
Overall, I feel disappointed with this hotel.
Etta
Etta (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2018年12月27日
真實旅客
3 晚行程
Expedia 真實旅客評價
6/10 不錯
2018年12月11日
Overall good stay but i must say the breakfast @restaurant is disappointed and should offer better food and choices.
Richard
Richard (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2018年11月20日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2018年11月17日
Friendly and helpful staff. Nice, clean and big(being an older hotel) room.
Very comfy bed with clean and starched linen. Absolutely enjoyed staying here. Will come back for sure
Lanny
Lanny (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2018年9月30日
Room was clean, bed was firm and service was prompt. The hotel is connected to a mall and it's convenient. The free wifi is fast enough.