I checked in about 4pm for a Valentine weekend. We went out for dinner and drinks and returned about 9pm. After settling down to shower we realized there was no hot water to shower. I called the front desk and they advised we move from the 3rd floor to the 5th floor. We then packed up everything and moved to the 5th floor about 10pm. Once settling in on the 5th floor I called the front desk again related to an issue with the heat. The young lady came and said maintenance was gone for the evening and she was not sure if they had another room and if they did she would help me move this was about 11:30pm now. She tried to reset the heat with the maintenance guy instructions from the cell phone. I asked if they had an electric heat until the morning. She called back and I was upset by now and I told we will just rap up in the blankets until the next morning. About 3am I heard the heat coming on. I always stay at Embassy Suites because they are the best. This was very disappointing and I feel this one night stay should be refunded because we paid TOP dollars because it was a Valentines weekend.
Audrey
Audrey (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月13日
Embassy has gotten frugal.
The internet connection was not working.
The gym was under construction.
The staff advised that I had to buy water for night #2 instead of providing a couple bottle of water? Is $.25 worth of water going to hurt the financials.
Breakfast does not open until 6:30 AM. Those of us that work, just need a cup of coffee and a banana for the road. Working individuals cannot wait around for simple items like that.
Other hotels in this area have these amenities and provide a clean room.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Audrey
Audrey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Don
Don (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Carol
Carol (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Everyone was very friendly and helpful!
Katherine
Katherine (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Excellent Option in Charlotte
Since I arrived I had a very nice checking experience, really the young lady who speaks a fluent Spanish is really very kind and makes you to feel really welcome. The Breakfast is good and people are also kind. The checkout was also an excellent experience, with the special help and kindness of Ananya
Jorge
Jorge (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Mary
Mary (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Erick
Erick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
First time stay at Embassy Suites
The room was very nice with my name on the tv screen. The evening reception was great and the breakfast was amazing.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
BURRUS
BURRUS (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Carmen
Carmen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
No thank you
Kristie
Kristie (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月24日
Everything was great except for the very cold room last night. 1-1/2 hours to warm up. Technician had to set it at 83deg to reach 71deg inside .
Jeneen
Jeneen (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月22日
Even though it was a quick visit, I love everything about this hotel! It’s my go to whenever I come to Charlotte.
Jeffrey
Jeffrey (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Mathew
Mathew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
It was a clean and nice facility. Check out was seemless and pain free, would definitely come back!