We have stayed here before; found it convenient as it is 1/2 way between Chicago and DC. In the past everything was very good. On this visit, after we had settled down for the night and started to use the bathroom, my wife found a used sanitary napkin on the floor by the side of the sink/toilet. We called the night clerk and she came up and removed it and apologized to us after taking a picture of it on the floor. The next morning while checking out I mentioned that we should be compensated for the disgusting way we found the bathroom. She said she would discuss it with her manager and get back to us. Well, they never did get back to me but a few days later I saw a credit of $16.90 on my credit card. I found this offensive and told them so, but they stood by it. So, after 3 visits here we will no longer use this establishment.
robert
1 晚行程
8/10
Cheryl
1 晚行程
8/10
Carlos
1 晚家庭旅程
10/10
Very clean!!! Easy check in, front desk was helpful on area information. Bed was comfortable. Close to a lot of restaurants and shopping. Easy to find.
Corey
1 晚商務旅程
8/10
Katrina
2 晚行程
8/10
Our booking was last minute. (We canceled our originally booked hotel upoon arival it was nasty) The front desk woman was amazing getting us in late. I left my bag at home by accident. She was able to give us extra toiletries, toothbrushes and toothpaste. The hotel was nice, everything was clean & fresh. Breakfast was very great and had a good selection. Pool & hot tub are nice. Only downside was other guests let small children unattended in pool area and they were misbehaving. Front desk called the parents room to have them stay with kids in the area but kids were still spitting water, sliding on the floor, jumping off the handicap chair. The front desk had her hands full being alone and she was trying to get the parents to get children under control and keep the water cleaned up. I wish we would have gotten her name because she was really doing everything she could without being disrespectful or unprofessional.
Brittany
2 晚家庭旅程
8/10
Great hotel, friendly people. Bed was OK, hot tub broken. Breakfast was good
Gordon
1 晚行程
6/10
Disappointing. The room temp was difficult to control which made sleeping uncomfortable. There was no blow dryer in the room, however, when asked for one, we received it. There were minimal towels in the room. No daily towel service. Not a customer focused hotel. Would not book again.
Susan
3 晚行程
8/10
真實旅客
1 晚家庭旅程
10/10
Jacquelyn
2 晚行程
8/10
Nicole
1 晚行程
4/10
Staff was very friendly, but the beds were the most uncomfortable I've ever slept in. I even tried sleeping in the chair. Ultimately we didn't even stay our last night.
tina
3 晚行程
10/10
Robert
1 晚行程
10/10
Daniel
1 晚商務旅程
10/10
真實旅客
1 晚家庭旅程
10/10
Very nice
James
1 晚行程
10/10
Nice locating rooms super clean
Ebraejah
1 晚行程
10/10
Clean room, nice amenities and a reasonable price. I would stay there again.
真實旅客
1 晚家庭旅程
10/10
It was a very nice stay. Very clean hotel.
Amanda
1 晚家庭旅程
10/10
Location is close to stores and restaurants and everything you would possibly need.
The hotel was very clean and the staff was courteous and attentive. Breakfast offered a variety of options, though the same each day of my stay ( still enough to switch it up though).
Quiet location. quick check in progress. Room was very clean and comfortable.
Only "issue" was the tub spout didn't stop completely when I changed the setting to shower head (but not a huge huge problem)