HORRIBLE experience! The wrong night was booked by either Hotels.com or the hotel, the night reserved was prior to when we even arrived in Mexico. They refused to work with us, or give a refund. The only thing the offered us was paying full price for a new room that was 3x as much as the room we had booked. My partner and I were traveling for my birthday and our anniversary, so this was a huge disappointment and completely threw a wrench in our plans. Very disappointing and will certainly never be booking here again.
Emma
Emma (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Spectacular views...!
We stayed in one of the Tree houses and it was AMAZING. The best views ever. The staff was very friendly and attentive. The accommodations here is the best I've seen to date and I recently stayed at a 5 Diamond Hotel... Couples will love this place.
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Paradise
The most amazing place we have ever stayed. My only disappointment is that we didn’t stay longer! Worth every peso!
Jill
Jill (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Our stay at Villa Lala was spectacular. The views of the ocean were beautiful beyond words. The gardens were landscaped perfectly and the photos could never do it justice. The staff was very kind, special shout out to Catalina who made our stay extra special. We will absolutely be back.
Jacquelyn
Jacquelyn (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
Where do I start… this Villa is beautiful. Everything about it displays all the energy time and love put into it. The landscape the water streams. I was in awe. I felt like a fairy in the garden area. Perfect honeymoon, baby moon or just anytime. The rooms were impressive the architecture that went into this every detail. It was clean the shower was clean. I’m picky about walking barefoot at hotels. But this playa was an exception it’s clean! All the shower bath and restrooms are open. That might be a problem for a modest person. It did not bother me at all. You are situated on a mountain cliff overlooking the bay. The sunrise and sunsets are magical. It’s pretty quiet other than the taxi boats coming in and out. I recommend this place you will not regret this.
maria
maria (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月16日
Es un lugar muy bonito, pero su personal lo hace cálido y acogedor; fueron muy amables y atentas en todo momento. La comida es deliciosa, tiene un toque y sazón único. Helen nos dio un recorrido por la propiedad y como plus cuentan con varios venues para cenas, lo cual lo hace verdaderamente único y especial ya que no hay cobro extra por estas áreas que son un poco más privadas únicamente hay que reservar. La habitación fue una suite garden y está demasiado cómoda y me gustó que se puede entrar por la puerta principal pero también por la puerta que da al jardín.
Laura
Laura (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
Hermoso
Macaria
Macaria (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月9日
Literally a paradise . Very private and secluded , well kept , beautifully designed , excellent staff , wonderful views everywhere you look.
We look fwd to returning again .
Troy Dominique
Troy Dominique (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月4日
Villa Lala was the perfect place for a honeymoon. Our only regret was that we didn’t stay there for more nights. The treehouse rooms are incredible. The staff was all very friendly. All of the food we had was the best we’ve ever had in Mexico. The pictures do not do this place justice. If you’re considering booking this for your honeymoon, it is absolutely worth it.
Aaron
Aaron (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
.
Gustavo
Gustavo (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月26日
Jessica
Jessica (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
This was the best experience I can say we have ever had.. loved it so much!!
JESSICA
JESSICA (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Love love love this place. I’d go live there if I could
Randy
Randy (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月15日
Jennifer
Jennifer (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Beautiful 😍
April
April (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Thank you Villa Lala
what an experience !!
first time in years it was me and my wife alone without the kids and we couldnt pick a better Hotel!!
amazing rooms, great staff and great location
we loved it
Lenny
Lenny (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Absolutely beautiful villa with very friendly staff!
recommended This place has very nice rooms but the worst service and attention in Mexico. Fourth-class food. I asked for breakfast at 7:45 am and they brought it to me at 9:45. The money exchange at the reception is more expensive than anywhere else. They want to charge $3.50 for each dollar. Incredible. When I left, they didn't even ask me how I had spent it. I don't recommend this place to anyone. It's not even close to 3 stars.
Sent from my iPhone
Roberto
Roberto (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Great customer service hotel had everything you need
Jorge
Jorge (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月20日
I liked the privacy of the place. The staff was so accommodating. Wish there were closer shops to walk too
ALLISON
ALLISON (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
It was quaint, private. The staff were all wonderful! The food was delicious and so were the drinks