8/10 很好
2025年3月5日
Front desk will call if you aren't out fast
After reserving two rooms for 5 nights each, we were told that if we wanted to extend checkout 1 hour, there would be a charge for each room. At 11:07, the front desk called my cell phone and my husband's cellphone to say that if we didn't check out in the next few minutes, we would be charged. We were not out by 11:00 sharp because my husband misplaced the keys to our rental car, and he needed to unpack to find them. We were going to meet in town, but I needed to run back to the hotel to help look for them. Also, the cleaning cart was parked outside our rooms at 10:15 am. Meanwhile, our room was only cleaned once during our stay, even though we requested that it be cleaned one day earlier. We did not have do not disturb signs up for 3 of the 5 days because, at a minimum, we wanted to have the garbage taken out and toilet paper and coffee refreshed. On the day the room was cleaned, there coffee and coffee supplies were not refreshed. We had to find the cleaning cart on twice during our stay to get toilet paper for the room. All of that is fine, but to then park the cleaning cart in front of our door while the hotel is clearly empty and call our cellphone numbers after we just spent thousands of dollars on our stay tainted our experience at the hotel. It seemed as though they wanted to cut the hotel's cleaners hours to as few as possible and that their motivation was not around guest services, but around pinching pennies.
Sarah
Sarah (5 晚行程)
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