the reservation was cancelled according to the instructions given at the time of booking. However, the company charged my card and when I called, they said they could not help me.
Debby
1 晚家庭旅程
6/10
Just mid
Bobby
1 晚行程
6/10
ice machine broken for 2 days. entrance needs reflector lights so we can see in the dark. mentioned this also on our last stay in May.
真實旅客
1 晚行程
10/10
About the only hotel in Ville Platte
Brian
1 晚家庭旅程
6/10
In town for a family reunion. Location was good and close to Wal-Mart, subway and McDonald's (driving.) Only down side was curry smell when entering. Breakfast was provided but pretty bland. Would stay again though.
Michael
2 晚行程
2/10
Tv didn’t work the remote couldn’t tune tv breakfast was terrible sausage was so greasy eggs was full of water I’m requesting 1/2 of my money back it was worse experience ever had at a hotel
Glory
1 晚行程
10/10
It's good for a short stay.
Eric
1 晚家庭旅程
2/10
We called 24 hours before to cancel our reservation. We were told that it had to be cancelled by the manager and she will not be in until Monday. The front desk young lady said it will be processed then and I would receive a call when it is completed. I did not hear anything from them so I called and spoke to Amy who is the manager. I explained the situation and she was the most rude human I have ever met. She should not be in customer service. She lied over and over since this was booked through hotel.com and stated that she never spoke to me so I called her on another phone and caught her 5 times in the same lie. She also stated that she never spoke to hotel.com while on the phone with them and they said we spoke to you several times. She hung up for the 3rd time. I called her back again and requested that she process the refund and she said no bc it wasn’t within 24 hours and it’s passed the day of the booking. She was not listening to what was being said bc I explained to her the whole story from calling 24 hours before to her not being there. She then said hold on I have a customer and number returned. So now I have to make a claim with my bank bc they stole my money. It is said what they have representing their hotels. She needs to understand that without customers she does not have a job. Find some where else to stay. She is a nasty ugly human being. I am so glad we did not have to walk in that place. It is said that a million dollar hotel steals people’s money.
Shane
1 晚商務旅程
8/10
property was outdated, but clean with friendly staff.
Kelly
2 晚行程
2/10
Tabatha
2 晚行程
6/10
Tim
1 晚行程
6/10
Alesa
1 晚行程
4/10
There are not many options in Ville Platte for hotels. However, I would not stay here again. Our air didn't work properly, the hotel smelled funny, and it was only and felt like paint was covering the problems that were actually there.
真實旅客
1 晚家庭旅程
4/10
When we checked in we were told our room was on the second floor with no elevator. We asked if there's anything on the 1st because one member of our party has mobility concerns. The irritated clerk says they are full and she can cancel our room with a penalty fee. She said that like 3 times. We repeatedly told her we didnt want to cancel and repeated our request. Again , I will just cancel your room and you can pay the penalty. I told her no...the hotel was full with a little league team with nosiy boys, and you can tell she was fed up.
Pamela
1 晚友伴旅程
8/10
Small motel but family running it very accommodating. Not fancy but clean. Would definitely stay again.
Gary
1 晚商務旅程
8/10
真實旅客
3 晚商務旅程
10/10
Charelle
1 晚家庭旅程
10/10
Aubrey
1 晚行程
8/10
Tanya
1 晚行程
2/10
Horrible
Not a Best western : trap !
Philippe
1 晚家庭旅程
6/10
The hotel is relatively clean, however rooms have an old smell to them. The hotel is very outdated and could use some upgrades. The breakfast could be upgraded as I have gone here for several years and it’s the same each time.