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Nuestras Raices - Hotel Museo Restaurante

3.0 star property
San Cristóbal de las Casas hotel with restaurant and bar/lounge

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Photo gallery for Nuestras Raices - Hotel Museo Restaurante

Interior detail
Garden
Interior
Courtyard
Premium bedding, in-room safe, desk, iron/ironing board
In the heart of De La Merced, Nuestras Raices - Hotel Museo Restaurante offers a charming blend of colonial architecture and modern comforts. Savor breakfast at the on-site restaurant or unwind in the garden after exploring San Cristóbal de las Casas Cathedral. With free self parking, dry cleaning/laundry services, and tour/ticket assistance available.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Airport transfer
  • 24/7 front desk
  • Laundry facilities
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Business centre
  • 4 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Electric kettle
Cable channels
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Triple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Electric kettle
Cable channels
Iron/ironing board
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Quadruple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Electric kettle
Cable channels
Iron/ironing board
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About the area

Map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km
  • Ciudad Cuauhtemoc - 11 min walk - 1.0 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tamales Regionales - ‬3 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪Dulceria y Pasteleria La Vid - ‬4 min walk
  • ‪Taqueria La Merced - ‬1 min walk
  • ‪Habanero Terrazas - ‬2 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

Enjoy your visit to San Cristóbal de las Casas with a stay at Nuestras Raices - Hotel Museo Restaurante. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a snack bar/deli, a terrace and a garden.

At a glance

DONE

Hotel size

    • 19 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Transfers

    • Airport shuttle from 7:30 AM to 7:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre
  • 4 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Lever door handles
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • Airport shuttle service is offered for an extra charge of MXN 1102 per vehicle (one-way. Maximum occupancy 4)

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Frequently asked questions

Does Nuestras Raices - Hotel Museo Restaurante offer free cancellation for a full refund?

Yes, Nuestras Raices - Hotel Museo Restaurante does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Nuestras Raices - Hotel Museo Restaurante?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Nuestras Raices - Hotel Museo Restaurante?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Nuestras Raices - Hotel Museo Restaurante?

Yes, an airport shuttle is available from 7:30 AM to 7:00 PM on request. The charge is MXN 1102 per vehicle one-way.

What are the check-in and check-out times at Nuestras Raices - Hotel Museo Restaurante?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.

What is there to do at Nuestras Raices - Hotel Museo Restaurante and nearby?

Nuestras Raices - Hotel Museo Restaurante has a garden.

Are there restaurants at or near Nuestras Raices - Hotel Museo Restaurante?

Yes, there's an on-site restaurant that offers Regional cuisine.

What's the area around Nuestras Raices - Hotel Museo Restaurante like?

Nuestras Raices - Hotel Museo Restaurante is in Barrio de La Merced, a short 4-minute walk from Plaza 31 de Marzo and 6 minutes' walk from Mesoamerican Museum of Jade.

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Nuestras Raices - Hotel Museo Restaurante Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

:)
Adriana Rubi, 4-night trip

6/10 Good

Mejora la higiene de las camas

La ubicación es excelente está cerca del centro y la plaza pero mi niña y yo amanecimos con varios piketes.
Mariana, 1-night trip

10/10 Exceptional

Buena atención, limpieza y precio.
Edgar, 1-night trip

10/10 Exceptional

Excelente
Guadalupe, 1-night trip

6/10 Good

Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Patricia, 1-night trip

8/10 Very good

La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Luis Abraham, 1-night trip

10/10 Exceptional

Muy buena atención y un lugar cómodo y bonito
Yamil Santiago, 2-night trip

10/10 Exceptional

Todo excelente

10/10 Exceptional

We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!

4/10 Fair

No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Marielba, 1-night trip

10/10 Exceptional

Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Hever, 2-night trip

8/10 Very good

Atención y comida excelentes

Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Itzel Amairani, 3-night trip

8/10 Very good

We never got hot water in time
Amalia, 1-night trip

10/10 Exceptional

Excelente opción

Recomendación personal me gusto mucho
Hektorin, 1-night trip

10/10 Exceptional

Lindo Agradable y muy atentos todos Gran decoración y personal
2-night trip

8/10 Very good

Muy buena hubicacion
Rodrigo, 3-night trip

8/10 Very good

Magnifico hotel pero desatento check in

Es un hotel muy bonito, un agradable y rico menú del restaurant, la atención de meseros muy buena. La ubicación es excelente. Lo que no me agradó fué la rigidez en el check in, ya que no nos permitieron estar después de las 12 del día, cuando en otros hoteles de igual o mayor categoría siempre nos dan una hora adicional para desocupar (porque aprovechamos ese tiempo para hacer compras adicionales), sobretodo cuando saben que somos buenos y apacibles clientes, que apoyamos la derrama económica de la ciudad. Sin embargo la recepcionista se mostró desatenta, inflexible e incomprensiva en ese sentido. Le faltó tacto y visión de negocios, porque no pienso regresar a ese hotel y yo visito esta ciudad por lo menos 3 veces al año. Gracias
Tomás, 2-night trip

8/10 Very good

Buen hotel

La atención adecuada,camas cómodas, cuartos limpios,no hay ruido cerca,pueden ir caminando al centro,solo el estacionamiento no esta en el hotel,sino a dos hoteles más pero cerca y se ve seguro,tienen suficientes cobertores para el frío de San Cristóbal
Cira, 1-night trip

4/10 Fair

I dont like it

Ok ST Cristobal has all old style accommodation, and this one is part of those ones. The room is dark, only 1 window, the feeling is that it's too old and smelly there. Personally i did not like this place, the restaurant is no good food. I really not suggest to stay here, very strange energy.Staff is friendly and nice.
nicola, 3-night trip

10/10 Exceptional

Buen servicio y buena ubicación
Martha, 3-night trip

10/10 Exceptional

Excelente experiencia

Excelente servicio de todo el personal , el hotel esta muy bonito y bien cuidado, esta a dos cuadras del centro
José manuel, 1-night trip

10/10 Exceptional

Hotel muy lindo cerca de la calle principal

Todo muy bien, nos atendieron excelente el hotel muy lindo lo único que no me gusto mucho fue el baño y eso sí el papel de baño de la peor calidad

6/10 Good

2 nights in San Cristobal

The staff here manages I believe multiple hotels so I had a terrible experience checking in. They didn't have much of my booking details from Expedia. I ended up in the smallest and ONLY room available even for San Cristobal standards. The second night we were moved to a much better room but the overall experience was already damaged. The hotel overall is good but probably a little pricey for all the options around. I requested to speak to a manager but ours schedules never coincided...even filled out at their request an onsite review leaving my contact info. No one ever followed up.

6/10 Good

Nice hotel

Hotel was nice for the price and employees were very attentive and friendly. Rooms were decent and charming. A little dated but nicely decorated. If you want modern, this not the hotel for you.

10/10 Exceptional

El personal es muy amable

La atención y amabilidad del personal es lo mejor, el restaurante es muy bueno, la ubicación es perfecta, los acabados de las habitaciones y los baños son muy bonitos y adecuados para el tema del lugar.