2/10 欠佳
2025 年 10 月 5 日
Customer Service and hospitality not good
Property is clean for the most part, just a few things that could be better. We found a dead bug inside the room & in the bathroom. As I tried to call the front desk for more towels I learned the phone in the room barely works and was only useful when placed on speaker and held a certain way. After I called for more towels and trash bags hours passed by I left the property and spent time with family got back late that night and still no towels. No one was at the front desk when we got back so that I could ask so I had to go to my room call the front desk to ask if there is anyone at the desk only to come back down to grab what I needed because they couldn’t hear me over the phone. This is supposedly a newly build location, now although I didn’t get my towels for hours when 11 hit for check out someone was at my door tryna clean ready for me to leave.. Like I said the place is nice but the service and hospitality could definitely be better..
tia
tia (2 晚家庭旅程)
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