There was no hot water in the apartment, and the heating was not working as well. There was only absolute cold water for the shower and tap, not even a little bit of warmth. As there was no reception, we tried to call the 24h hotline which was provided on the wall of the apartment, but no one picked up no matter daytime or night time. We tried to call up hotels.com for help but the reservation cannot be found through their system. After 2 hours of trying to call up for help, on a chill day in London of 5 degC, we felt helpless and had no chance for a cold shower. It was the worst experience ever and we couldn't believe even the basic amenity like a warm shower was lacking. Sorry but to be honest I would rather stay in a shared bath hostel than this. For other comments, where we stayed was a basement flat and had no lift with narrow staircase down to the basement, no chair or sofa in the room, you can either sit on the bed or to sit on the floor