Wonderful vacation unit with two bedroom for 6 people. Full equipped kitchen ware. Hilton village is a little far from the main street. Self parking is expensive and far from grand islander.
真實旅客
4 晚行程
Expedia 真實旅客評價
4/10 一般
2025年3月1日
Poorly run hotel, awful service, overworked staff
We are shocked and appalled by how poor the service was at the Hilton after paying over $1,000 per night. The number of staff and amenities were not enough for the amount of guests staying at the hotel. We felt bad for the staff who were running off their feet. There seems to be serious management issues or management is too cheap to staff the hotel appropriately. Both check-in and check-out had long chaotic lines, with only 3 of 6 check-in desks open. The pool/beach towel kiosks were only staffed until around 6pm, despite the pools being open to 10pm (so you couldn’t get towels in the evening). We booked a large multi-bedroom multi-bathroom suite for 6 guests but only had enough towels, linens, and pillows for 4 guests, despite 6 guests on the reservation. I could go on about how poorly run the hotel was, but I am running getting close to the character limit for the my review. Not what we expected for the price.
Brett
Brett (8 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月1日
HYUNKYOUNG
HYUNKYOUNG (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Rostyslav
Rostyslav (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
SHIZUKA
SHIZUKA (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Kerry
Kerry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Was very nice accomidations. Very clean.
Bradley Edward
Bradley Edward (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月22日
Luckily we arrived just after the labor dispute resolved. We had a fantastic time and would book here again.
Ryan
Ryan (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月21日
Excellent Location with a lots of activities to do nearby
Vijay
Vijay (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月20日
Melarie
Melarie (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Nice place, very busy and a lot of kids.
Guy
Guy (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月14日
Staff was amazing, grounds are so beautiful. The shops and restaurants on site are so convenient. Lots to do in the area and walking distance to so much more if you need it. Loved having access to all the different pools or the lagoon and beach.
Grand Islander was absolutely wonderful. Staff assisted us with a well appointed room since the “loud” people on strike were being so noisy. In spite of them we loved our room & view. Definitely would stay there again.
Staff was on strike so the money i spent for the amenities did not match. Rooms weren't ready for a lot of guests because they were so short staffed and simple things like towels weren't readily available and had to get it yourself. I don't care about that but when you spend that type of money you would hope its included. Other than that, Hawaii was beautiful! But if i knew about that strike i would have booked else where.
KEN
Travelocity 真實旅客評價
10/10 完美
2024年10月18日
VERONICA
VERONICA (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月15日
The property did not notify us that there was a huge worker’s strike going on at the time of our visit. No housekeeping services, no valet, no frontdesk until 12 noon, no one answering our phone calls. It was a nightmare.