The room is beautiful and the staffs are nice. However, the facilities are not satisfied , we have to climb up second floor to have a shower and steam after swimming. The gym room is also very small. Moreover, we asked for late check out on the arrival day but they said that they couldn't confirm until my leaving day. Finally, the staff let us have one more hour for late check out after knowing that we didn't rent the hotel car to the airport ! We knew that it was business but I didn't feel well! Lotte Hotel Hanoi was much better than this hotel, even we couldn't enjoy 3 hours more late check out offered by Lotte.