6/10 Good
17 January 2025
Under renovation but looking better
The young man at the desk was very polite and professional. He got us checked in quickly. Our room was clean and in order. We went in and just dropped off our stuff and left to grab dinner. Upon returning to the room, it was freezing cold! We couldn’t get the unit at the window to stop blowing cold air. None of the buttons were working. The LED wasn’t reading anything at all. I finally had to just unplug it from the outlet. The thermostat on the wall was not working either. It was about 33° outside. By this time, it was after 1130 pm. We had been driving for about 7 hours with my 90 year old mom. We had already gotten changed and settled in so we weren’t in the mood to change rooms at this point. I tried calling the desk but after letting it ring for 2 full minutes, I hung up. My husband went to tell him about the situation to advise him not to rent the room until the AC is fixed.
Bettina
Bettina, 1-night family trip
Verified Hotels.com guest review