We had set up a room and when we got there, we were told we had to get a second room for our family. No discount, no warning, nothing. The pool needs scrubbed and my daughter had a reaction to it. The carpet had a rip spot in our room. The hallways need carpets cleaned. I was frustrated because they doubled the price of our stay and there wasn't anything we could do because of the timing of it all.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
When i got in i went to the front desk to check in and everything went good until they tried to charge me an extra $50 which i was not told on the website or by phone when i called the hotel to find out about pricing. I did not have an extra $50 on my card so even though i paid $205.00 for my room for two nights in advance i was told she could not give me my room and was turned away after a 6hr drive from lubbock tx to forthworth tx it was very inconvenient. Luckily i had family to send me money through venmo otherwise i would of been on the streets or back in the car heading back home.
Angel
Angel (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月3日
Save yourself - NEVER stay here
THE MOST RUDE, UNHELPFUL STAFF I HAVE EVER HAD THE DIS-PLEASURE staying at - save yourself misery and stay at the Hampton Inn down the block- now they now what customer service is. This place didn't tell us the water would be shut off for 6 hours and never told us if or when it would be back on no matter how many times we asked. They should not have jobs and the staff including the manager should be fired.
Therese
Therese (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Selena
Selena (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Just a basic hotel room. So no real complaint about not getting what was asked. The cleanliness though is not great. Moldy corners in the shower, curtains had stains on them, hallway rug had lots of stains, room chair was disgusting.
Paige
Paige (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Good Value
Easy access to I-30 and great location. Quick drive to downtown Ft Worth. Quiet and peaceful area.
Raul
Raul (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月17日
Breakfast is ready
My stay was pretty good. The only complaint I have is my room was next to the area where they served breakfast. They may as well have prepared everything in my room! It was like they were standing over me cooking! The noise at 5 am every morning was crazy, as if they didn’t know it was an occupied room next door. You could hear the pots and pans and utensils knocking against the others. At one point it sound like furniture was being moved. This was daily for three days. When mentioned to the front desk staff, they looked at me as if I had made all of this up.
Teresa
Teresa (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
Kimberly
Kimberly (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月16日
Jeni
Jeni (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月15日
Kelli
Kelli (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Marisela
Marisela (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月8日
Sabina
Sabina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月26日
A decent hotel for a decent price. Rough part of town but we didn’t have any problems. The girl working the desk was awesome and easy to work with. Clean rooms and secured. Will likely stay there again.
Kevin
Kevin (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月18日
Alithia
Alithia (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月18日
The room was cool. However. The toilet was leaking water underneath the toilet. I had to put towels on the floor.