Just wanted to tell you of my experience with this hotel. Travelling back to newcastle my husband who has terminal cancer took unwell. I booked this hotel with about 40 minutes before arriving. After driving around we could not find it so I rang them. I was informed that you have to park at the station then walk through to the hotel. Really, no mention of this on the website, so due to my husband not being ok to walk unaided, having our daughter who is autistic and luggage this was not an option. So I asked for a refund. I was told i had to take it up with hotel.com. On contacting them I was told this was not the case. So I am penalised because they are not disable accessible and out of pocket. I then had to pay for another hotel. I have emailed regarding a refund but no reply. Absolutely disgusting customer service.
Lynn
Lynn (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月2日
Graeme
Graeme (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月26日
Josimar
Josimar (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月18日
andrew
andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月10日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Great value
Was upgraded to a great family room with a view of the Castle. The room and hotel had character I wasn’t expecting. Great central location including for the station.
Sam
Sam (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Jackson
Jackson (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Comfortable beds and greta friendly staff. Two minutes from walking train station is a huge plus point. Decent continental breakfast included. Will defo stay again
Sadrul
Sadrul (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月8日
Great service, easy check in and everything explained to us from the lovely lady behind the bar, would definitely stay again
Lee
Lee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Lovely staff , amazing location , room and
en-suite was perfect and had everything
Charlie
Charlie (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Very handy for trains station.
Easy walk down canal to city centre
George
George (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月10日
You need to ensure you have your key! No support after 2100 unless you wrote the emergency number down.
Mark
Mark (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Great hotel in good location
Everything was good abiut our stay at the Bentinck. Quiet, comfortable, clean, welcoming and unexpectedly continental breakfast was included in the already reasonable price.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
Kath
Kath (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月15日
Douglas
Douglas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
Absolutely lovely hotel was noisy but was expected in that area but can’t fault how nice everyone was in the hotel such a warm welcome and couldn’t do enough for you would definitely recommend it
Gemma
Gemma (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月4日
Quirky hotel, place itself could do with a little tlc but it's nice enough. However the rooms get really hot, the windows are only single glazed, there's no aircon or fans in the rooms. Therefore you have to leave the windows open in the summer. If you're unlucky enough to be facing the station entrance you will get tescos restocking at 5.30 in the morning and no sleep, never heard so much noise. Not the hotel's fault but they can do things to improve the situation like double glazing and having electric fans in the rooms if aircon is too much.
Duncan
Duncan (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月1日
Great Location with Historical Charm
The hotel is in an incredibly convenient location if you're coming from the train station and are staying in the city center. It's interiors are a great mix of retaining the original historic features and updating for guest comfort. The employees were helpful and kind. Highly recommend!
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月31日
Netter Service, nettes Ambiente, leider etwas warm, da nur Ventilator, keine Klimaanlage.
Beim Bett der Kinder waren 2 Latten durchgebrochen.
Meike
Meike (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月26日
Andy
Andy (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月24日
Craig
Craig (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月21日
Great location
Great location staff were all very friendly and helpful