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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with outdoor pool, connected to a shopping centre, near Orchard Central

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board
Exterior
Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Free parking
  • Gym
  • 24/7 front desk
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Hot tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is HK$1,451
HK$1,740 total
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Panorama Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room (Family)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Front of property – evening/night

JEN Singapore Tanglin by Shangri-La

Pool
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, (1113)
The price is HK$1,021
HK$1,225 total
includes taxes & fees
19 Dec - 20 Dec
JEN Singapore Tanglin by Shangri-La
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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 3 min walk - 0.3 km
  • Orchard Road - 5 min walk - 0.4 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 20 min walk - 1.7 km
  • Marina Bay Sands Casino - 6 min drive - 4.5 km

Getting around

  • Singapore (XSP-Seletar) - 23 min drive
  • Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a five-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

At a glance

Hotel size

  • 499 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Lift
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Trippi – This poolside rooftop bar only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri La
JEN Singapore Orchardgateway by Shangri-La Hotel
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La Singapore
JEN Singapore Orchardgateway by Shangri La (SG Clean)
JEN Singapore Orchardgateway by Shangri-La Hotel Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at JEN Singapore Orchardgateway by Shangri-La?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?
JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as 1 hot tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
Yes, Makan at Jen offers international cuisine, pool views and poolside dining.
What's the area around JEN Singapore Orchardgateway by Shangri-La like?
JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travellers give top marks for the hotel's prime location.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jahanzeb, 5-night trip
Verified Hotels.com guest review

6/10 Good

Kate, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The location of the hotel is excellent. The MTR and shopping and restaurants are conveniently located below the hotel. The room was nice. We would stay there again in future visits.
Sonia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ai Ling, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jake, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful & worth it!
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Gorgeous
Lovely hotel and gorgeous pool. Wonderful location. The only reason I gave it a 4 was that it took 3 days, and a request from us, for them to mop up a stain on the floor. The stain was there when we arrived.
Catherine, 5-night trip
Verified Hotels.com guest review

6/10 Good

Sin-lan S., 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Meichih, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Chaotic
It's a crazy hotel, when you enter you go in the lift to the 10th floor for reception? The room is not very big, but you have to remember that you are right in the center of Singapore. We had a great view of the whole bay. Breakfast was utterly chaotic, nowhere to sit and items had run out. Love the robots wandering around though.
JUNE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Seyed M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ai, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay. convenient
Iskandar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel and stay. The disappointing issue was being dropped off a few car lengths away with your luggages and receive no support from the hotel to take your luggage from drop off to level 10 reception. close to the reception desk nice carpet meant that it was difficult to move luggage. If someone had offered the trolley on the ground floor it would have been so much easier. Staff and services were all otherwise great. Pool is fab, environment is also great. The location is central for all sights, but proximity to the mall means convenience and a bit crowded. there was a metro in the basement level and a bus across the road. Overall, a fantastic location.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mairaj, 3-night trip
Verified Hotels.com guest review

6/10 Good

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel surprised us with a bottle of wine and desserts for our anniversary. Loved the variety of foods during breakfast
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

hsiang chun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location
PUI WA, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Pool is fantastic
Gary, 2-night trip
Verified Wotif guest review