Hotel subtly delivers why it earned top ranking spot last year on a major travel site. For the first time in a decade, a hotel has completely blown me away with its exceptional value, outstanding service, genrous amenities, thoughtful tech, modern decor, and an overall stay that far exceeded the cost. I will ONLY stay here when I come to NY.
Booked night before thinking it was just a tiny boutique hotel from its low price, freebies and photos, but was pleasantly surprised to find my suite on the 28th floor with a great skyline view. The hotel is packed with thoughtful touches and modern technology designed for guest comfort. Service was truly remarkable; the late night, day desk staff, and kind doormen made me feel like I was the only one there, always ready and willing to assist with any request. I felt very well looked out for as a solo female traveler in a big city.
The location is unbeatable – literally steps from Broadway and Times Square, yet tucked away on a quieter, more refined street that matches Bryant Parks pace.
The hotel's attention to detail is also noteworthy. I always "test" places whenever traveling close to special occasions by adding them in room requests or notes to see if staff notice. I was met with a delightful surprise of macarons and a personalized note upon entering my room.
Only complaint was that my room was freezing, but im sensitive to cold & didnt want to bug anyone, the heater magically started working too well on day of check out.