Customer service was excellent but the cleaning left a lot to be desired. We came back to our room to find the maid service replaced towels by throwing them in a pile on the rack, didn’t vacuum or take out the trash, tossed the covers, didn’t refill the soap or shampoo. Told customer service and they were willing to help but found out if you prepay for the room they can’t do anything besides hand you extras.
Quality seems cheap, walls are thin.
Pool was nice and at least we had a microwave in our room. We didn’t use the breakfast option so can’t review that part.
Jennifer
Jennifer (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 18 日
Comfortable hotel, excellent free breakfast
Delicious made to order omelets, fresh yogurt with fruit, biscuits and gravy… one of the best free chain hotel breakfast I’ve had! Staff was nice as well, and the hotel is conveniently located.
Irene
Irene (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 29 日
I love that there was an extended spacious room for my family. Love how clean it is and the breakfast is nicely set up where you can pick your choices and preferences. Nice crew!!
Marlinda
Marlinda (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 29 日
Almost everything was great! The staff, the hotel itself, the breakfast and the room. The only sour note was the quality of the bed itself. We are both side sleepers and it seemed that the coils didn't have enough spring and we both experienced hip pain. It felt like our hips were up against something hard. We both slept badly and were exhausted by the time we headed home to our own bed.
Kari
Kari (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 28 日
Everything was 10/10! Stayed for one night with two dogs and everything was as expected. Probably the best hotel breakfast I’ve ever had!
Amy
Amy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 28 日
Everything was smooth and food was yummy!
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 21 日
We have stayed at this BW probably 4x over a 20 year stretch. Arrived at 2 pm asked if we could check in early as we had driven 3 hours to attend a 4 pm wedding. Told our room was completely ready, but there would be a $30 charge for early check in. I had never encountered this reply, and we have stayed in probably 100 hotels. Did not do so, drove on and changed in a restroom. Complete gouge on the part of this particular Best Western, not a corporate policy. Told new clerk when we arrived back at 8 pm what had happened and her reply was that their greed was nothing compared to the hotel down the road, which required $75 for early check in. Did not make me feel better about the situation. Morning clerk on check out said this was a recent new policy for this BW. I will not be back.