Arrived late & tired. Check in was fast. Pulled covers to get into bed and dirty sock was under cover. Quickly went to lobby & hotel staff on duty walked to room to see it. given another room. But, why was there a dirty sock under covers?
Either covers on bed were dirty & not switched out between guests, hence dirty sock? Or was sock washed along with covers & that's how it ended up in what should be a clean bed?
It was gross & should not have happened.
Jacqueline
Jacqueline (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月21日
House Keeping
What was not amazing about my stay is that the room was not clean. The AC wall unit was dirty and old. It would not shut down, cob webs & fries were found next to the unit and under. To top it off there was a dead roach under it. I stayed there for 2 nights and on the second day as I was leaving for work I notified the front desk of the issues and they told me that housekeeping would go in and clean it out. Well when I got back around 7 pm, the issues were not taken care of. Very disappointing. The bathroom was also a disappointment. The shower head had lime and almost rust on it, and the wall looked like someone had hung themselves on it.
Ruben M.
Ruben M. (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Clean & Comfortable!
Hotel was clean and cozy. Staff was pleasant and very accommodating. We felt welcomed and right at home.
Sandra
Sandra (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月18日
Stayed 3 nights for daughters college graduations
The hotel over all was nice and the rooms were clean. Nice area close to the highway. Beds were comfortable. The only thing we didn’t like was the hit water was not getting hot all. It was barely warm at all. Other rooms were having same issue. Brought it to the hotels attention the first night and they said they would have maintenance take a look at it but it was never resolved. Other than that the hotel was nice.
Erasmo
Erasmo (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Clean room, comfortable beds. Easy quick check in
Guillermo
Guillermo (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Xiomara
Xiomara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
Jenna
Jenna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Joe
Joe (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Sonya
Sonya (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月31日
Very unsanitary
It was so bad, the sheets and the bed spread was stained, the floors have not been moped in to telling how long. I spilt my drink on the floor i picked it up with a white paper towel and the towel was black with hair on it. And to top it off i had a puppy with me and she found a broken crack pipe and a pen.
Sonya
Sonya (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月26日
s catherine
s catherine (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
needed hot water for the shower.
s catherine
s catherine (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
Wonderful Hotel
We checked in around 11:30 pm and Teresa at the front desk was extremely nice and friendly. Room was clean, bed comfortable. The free breakfast was some of the best we've had!
Jeremy
Jeremy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Sherrill
Sherrill (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月4日
Did not have secure/protected wifi - even though login/pw was given.. it didn’t work.
Asked for a 5am wake up - got a 3:45am call to the room instead!
Susan
Susan (2 晚行程)
Orbitz 真實旅客評價
8/10 很好
2024年10月4日
Brent
Brent (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
Nice place, wonderful staff.
Daniel
Daniel (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月1日
The sheets had stains on them, the ceiling has water stains. The bathroom lights above the sink was burnt out. The shower didn't have any pressure. The air-conditioning was noisy. Told the clerk about it and was told it was okay because they were supposed to be getting remodeled.
Stacy D
Stacy D (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月1日
Nothing
Hugh
Hugh (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月30日
Kelly
Kelly (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
All the staff was very polite and helpful. This was our second time to stay and would definitely stay here again. Everything was clean and breakfast was great!
Esmeralda
Esmeralda (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月28日
Booked this property because of parent’s weekend at Texas Tech. Prices for rooms are astronomical and a complete case of greedy hotel honors price gouging. When we checked in the first room had an air conditioner that did not work at all. They moved us to another room but that air conditioner did not work well and the room was very warm all night. There is not decaf coffee offered with breakfast so you have to make it in the room and the coffee maker was broken in our room. Then the morning of checkout the toilet stopped flushing. When we informed the staff they basically shrugged it off. Very frustrating experience.