Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!
Massimo
Massimo (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Ernesto
Ernesto (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
El hotel es encantador, la atención de todo el personal es excelente, se vive una atmósfera de relax y descanso. Se destaca el paisaje, vivir la playa con confort y los desayunos. Sin duda repetiría la experiencia con mucho gusto.
VIVIANA
VIVIANA (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Abdullah
Abdullah (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月3日
El hotel increíble, el personal excelente , la comida excelente lindísimo el cuarto pero los alrededores en pésimo estado.
beatriz
beatriz (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月20日
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
Kelsey
Kelsey (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月30日
Edgar
Edgar (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
The hotel is nice and the staff too, but the street leading to the hotel is in terrible conditions. The street is full of potholes of all sizes and when it rains it becomes pure mud. I liked the hotel a lot but that street is something else.
Carmina
Carmina (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
Excelente hotel !!
Excelente lugar para pasar un tiempo con la familia!!
Omar
Omar (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月5日
This hotel is a gem amongst the many types of accommodations along the coast. It’s close enough to the main drag of Tulum proper that the drive is doable multiple times a day but is far enough away that you don’t hear or deal with any of the commotion of Tulum.
The highlights for us were:
- the pier and private beachfront- this part of the bay/ cove had the most fish activity and the pelicans would land on the pier multiple times a days, along with many other types of sea birds
- the snorkel gear- you can borrow snorkel gear to take with you to the cenotes so you won’t have to rent gear
- there were 2 kayaks which we used to to take out as much as possible to sea the coral reefs
- the complimentary breakfast was an asset, the hotel is far enough away that you won’t want to get up and drive into town each morning- we lived on the fruit bowls, fresh juices and huevos rancheros.
The property/ rooms and pools are very well maintained and the staff were really lovely and very helpful.
We’ve been down to the Tulum area before and would highly recommend Mereva for a quiet and relaxing hotel stay. We don’t have kids but think this place is great for kids. The amount of wildlife (fish/ birds) to interact with there would keep any kid very busy.
samantha
samantha (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月18日
Harold
Harold (7 晚行程)
Travelocity 真實旅客評價
4/10 一般
2024年7月18日
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
Harold
Harold (7 晚行程)
Travelocity 真實旅客評價
8/10 很好
2024年7月15日
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect.
The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean.
The customer service was great and the staff was super friendly and accommodating.
The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
Maya
Maya (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月8日
We arrived the day after Hurricane Beryl, there was no one at the hotel, we had the hotel to ourselves. We enjoyed every minute is this paradise. The road that leads to the hotel is shabby but that just adds up to the charm of this hotel. Paradise!
Thibault
Thibault (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月6日
Oppholdet vi hadde var fint, men det ligger utenfor allfarvei. Ønsker du helt ro og stillhet er det et perfekt hotell. Men, ønsker du litt mer liv og mennesker ligger dette hotellet helt galt til.
Personalet er hyggelig og maten på restauranten var god. Fin liten strand rett ute for. Taxxi til byen eller fra byen er alt fra 250,- til 500,- pr vei.
Edith
Edith (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月4日
Nancy
Nancy (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
This absolutely the best, amazing place. Food is great, staff are extremely kind and ocean is heavenly. The only reason I left 3 stars for this is that you have to drive a very long unpaved road. We saw one car bumped their bottom of the car really badly. It seems its not a very big deal to local people but it was a learning curve for us. But other than that, nothing could be more perfect.
Myoung
Myoung (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
Excelente servicio por parte del personal, muy atentos y pendientes de nuestras necesidades.
Instalaciones muy limpias y ordenadas.
las albercas impecables.
Te facilitan zapatillas acuáticas para entrar al mar o a que es un poco rocoso, tienen kayac y tableros para remar los solicitas en la recepción sin costo alguno.
Los desayunos están muy buenos y bien servidos
Los meseros en especial muy atentos y amigables!
Cons.: para llegar al hotel hay que transitar una calle empedrada en malas condiciones debido a los últimas tormentas que han azotado la zona además de eso como toda región en apogeo económico hay muchas zonas/ edificios en construcción en los alrededores del hotel.
No tuvimos ningún problema en nuestra estancia la cual fue del 27 junio al 2 de julio 2024
Regresamos de nuevo sin pensarlo !
Amador
Amador (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月25日
Horiya
Horiya (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月24日
La propiedad es agradable, tranquila y segura pero el trayecto de tramo es una brecha con muchos baches
Rene
Rene (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月11日
Brenda
Brenda (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月28日
The hotel has great views, but it is poorly maintained. We had no electricity for 2 nights. The staff lied about that they are fixing the problem, but it was never resolved. Without electricity, there was no AC at night, making it impossible to sleep and ruining our entire day and vacation. If you want to suffer during your vacation and spend your money on sleeping without AC or electricity, this is the place to go.
Alex
Alex (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月28日
Shelbie
Shelbie (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月28日
Hotel Mereve 10 out of 10
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
sam
sam (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月22日
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.