First night there my ceiling was dripping water which caused a wet hallway that my 2yr old slipped and fell on. Resulting in her injuring her nose.
They put me in a lower level /grade room - the first of which had a terrible odor of bleach - the 2nd one was on the opposite side of the resort away from my family and they still are charging me for the first night. When I did get into my new room the following day, it had no hot water in the shower. There were several managers on duty that all had to hear what happened multiple times. I really wanted to enjoy this trip but it was riddled with hotel issues.
Sabriya
Sabriya (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Julien
Julien (7 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月27日
Please Improve.
I recently stayed at Hyatt Ziva Rose. First- it was a bit costly via hotels.com. I had stayed here in 2019, and had a great experience. I had a suite and my room was nice. Furniture was old and rickety. The plumbing also was poor. Tub stopper needed rubber ring replaced. And overhead shower pressure was so low, we couldn’t use it. Also face sinks drained slowly. The hotel main food area serves hot dogs and old looking burgers nightly. Where is the authentic Jamaican food?? Where are the oxtails, curry goat?? Who wants a hot dog??? That needs to improve! Flowers and decor was amazing. Infused water was great and everywhere. Please put a vegetable at the jerk hut. Cabbage or corn please. Upgrade your food. It’s bringing you down bi expect more from Hyatt. I will NOT stay here again.
Lor
Lor (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月14日
Opal
Opal (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Overall loved the property
Maya
Maya (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月4日
I'll start by saying the staff were great and very friendly. Overall, all things considered, I would rate our stay as average mainly due to the employees. We did have some issues checking in as our reservation couldn't be found in the hotel's system, and the first room we were given had a giant water leak in the ceiling. The rooms/lodging areas definitely need a renovation as they are run down.
John
John (3 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月3日
Steven
Steven (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
love the food overall good 🙏
Lovedeep
Lovedeep (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Viponjit Singh
Viponjit Singh (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月26日
adam
adam (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
It’s really great experience!! The staff is too good and polite
Bijal
Bijal (6 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月25日
I don’t know where to start I guess with how the person that Following delivered distilled water to my room, but didn’t make sure the door shut behind them left the room wide open that was for starters the air conditioning in the room pathetic the food disappointing on average. Most of the staff was miserable.can say for a Hyatt it was pretty bad
Jeffrey
Jeffrey (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
The property was beautiful, the food options were great. Our son loved the Kids Club. They had room service and many options for a la carte food. We enjoyed our stay!
Tobechukwu
Tobechukwu (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月24日
Dilwatie
Dilwatie (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月22日
Good
Philip
Philip (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月22日
Room was good for was excellent and staff was good too
Ebany
Ebany (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月22日
Otennia
Otennia (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
Adrian
Adrian (5 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年10月20日
Excellent in every category. The staff were always courteous and attentive to our every need. The breakfast, lunch, snack and fine dinning dinner options were exquisite and freshly made. The facilities were well kept and clean at all times. The breathtaking shoreline of Montego Bay was just gorgeous. Overall, a 5-star vacation experience worth another visit very soon.
Adriana Domenica
Adriana Domenica (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
Beautiful resort. Good was very good. Everyone very friendly