I didn't actually stay for my appointed reservation; my circumstances had changed, and I didn't need it anymore. I called into cancel my reservation and was told It was already cancelled.
I proceeded with my weekend only to find I was still getting emails associated with my reservation. I called Motel 6 about this an no one was available to address my concerns.
I was referred back to Hotels.com who took up a request for a refund for me, which was rejected. The reason It was rejected according to motels.com was that they had to remain consistent their policy on these matters.
So it is their policy to inform their customers a reservation is cancelled, not cancel it and then charge them anyway?
Neither Hotels.com or Motel 6 has provided me with a satisfactory answer to this. Needless I am extremely dissatisfied with entire experience.
I would recommend all people avoid dealing with Motel 6 if this is how they choose to do business.
Gil
Gil (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月18日
The check in experience after hours felt like going to a liquor store in a dangerous neighborhood. Also when we arrived, a cop was kicking out a homeless person for lingering around but we were tired of driving so we decided to stay and lock up before going to bed. Other than that the room itself was pretty clean and cozy.
Brenda
Brenda (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Pleasant surprise!!
My room was amazingly nice--very clean. These rooms
have been recently been redone. They are very attractive.
Michael
Michael (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Hector
Hector (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Daniel
Daniel (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月8日
The room was clean and we enjoyed the night. Only thing was the wall unit didn't turn off all night but it did keep the room cool
Brianda
Brianda (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月4日
Ana
Ana (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月29日
Matt
Matt (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月27日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年3月25日
Horrible front desk clerk, they kept the deposit fee of small stained on one sheet that was already there and a hand towel tht I used to clean up my Pepsi I had spilled. “We’re keeping $40 to replace the sheet and hand towel”, didn’t know it cost that much to replace. Probably pocketed the cash deposit. Be warned and don’t stay here.
Chas
Chas (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月2日
Bill
Bill (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年2月7日
Location was perfect for an early Doctor’s appointment at UNM.
Rooms were small compared to other hotels, no coffee maker in the room, and no complimentary breakfast for the price of $85.00
The heater was so noisy it woke me all night. The light in the bathroom has a noisy vent, and always comes on with the light. very loud.
There was no information in the room for the office or for restaurants in the area. No tv guide, very low quality amenities. Had a small microwave and refrigerator.
And the morning office help was put out because we needed to check out before 8 am and retrieve our deposit.
I’ve stayed in this hotel years ago and in Santa Fe, and I was very disappointed in this one.
Kevin
Kevin (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月7日
The Staff Gave my room away even after i called to notify them i was arriving late due to flight delays. I told them i was fine paying for the first night (i arrived at 7am) but when I arrived, they informed me they had given my room to another guest. You can understand how LIVID i was at that point. DO NOT GIVE THESE PPL YOUR MONEY!!!
Marc
Marc (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年11月13日
All staff are extremely friendly, helpful, and responsive. Level of room ceanliness and overall service is top-notch, on-par with upscale hotels. Security and motel staff do an excellent job of detering all manner of riff raff and maintaining a safe, healthy environment for guests. They even go as far as regularly pwerwashing terraces, walkways, and other common areas.
Seth
Seth (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年10月23日
Communication was poor.
Well I know this is a cut rate place but still - no coffee - no tissues - no microwave-no refrigerator - flies in the room - The people working there were nice enough - could have provided a little more info - like take CASH to park at the balloon fest - there will be at least an hour wait on the highway to get into the festival grounds - would have made life so much easier had we just been told!
Plus -apparently -this is a bad part of town - literally a murder at the Circle K the week before - and we walked to dinner before someone at the restaurant told us this!
Gayle
Gayle (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年10月18日
What we liked was that it was close to the freeway and was easy access go where we needed to go.
What we didn't like were the curtains in the room didn't block out the light coming in from outside thoroughly.
Jana
Jana (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年10月17日
Good place for over night stay
Karina Y
Karina Y (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2023年10月17日
The door card reader took 6-9 tries each time to unlock. Noise road area. Noisy guests arguing outside of our room during the nights. Last morning found a bug in our bedding. Sparse furnishings, bed, tv and plastic desk chair.
Emily
Emily (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2023年10月15日
Keep looking
The check in was super fast and friendly. The room itself was not really clean -dirt on the floor, dust on the flat surfaces and looked like bathroom floor has not been cleaned. Saw a bug around the sink area. Eh we didn’t die -it was one night but I would not use again.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2023年10月15日
Had reservations at another location. They relocated me due to them overbooking for same price and less amenities. In a “nonsmoking” room. Door to outside didn’t even lock right. My two year old could open it. Terrible!
Alejandro
Alejandro (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年10月15日
Nice folks, very helpful at check in.
Noisy because next to freeway but no helping that, bring earplugs
Clean room, basic, coffee only in morning, good service
Leslie
Leslie (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年10月12日
Housekeeping was excellent
Roy
Roy (3 晚浪漫旅程)
CheapTickets 真實旅客評價
4/10 一般
2023年10月12日
Muy fea la calidad del hotel
Rogelio
Rogelio (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2023年10月11日
This was an extremely basic but not inexpensive motel. No extras. No breakfast.