El personal de recepcion te atienden con mala actitud y
responden de manera sarcástica.
Gina y Maggie del restaurante asiático bastante groseras al momento de referirse a nosotros y cero resolutivas.
Definitivamente su personal no está a la altura de lo que el hotel te ofrece, por lo que nuestra estancia no fue la más placentera.
ALBERTO
ALBERTO (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Mayra E
Mayra E (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月25日
We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
Dalia
Dalia (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月23日
Los pasillos llenos de excremento de coatí (animal de la región) que no limpiaban en días, poco espacio de estacionamiento, muy mala actitud del personal, no cambiaban las toallas y jabones nuevos nunca pusieron
Adonai
Adonai (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Genial
Una excelente experiencia de aniversario.
Genial y recomendable para parejas
Jonathan
Jonathan (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Morris
Morris (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月28日
beaches were wonderful. food selection excellent. entertainment was great. rooms were awesome
Electra Ann
Electra Ann (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月26日
Benjamin
Benjamin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月24日
Brian
Brian (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning
Melanie
Melanie (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月23日
This property is not handicap accessible and is not disability friendly
Amber
Amber (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Everything
Sarmad
Sarmad (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月22日
Elías
Elías (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月22日
This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.
TRACIE
TRACIE (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar.
The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area.
Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄
Pnina Liat
Pnina Liat (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月20日
Buen Hotel, muy recomendado
CARLOS GERARDO
CARLOS GERARDO (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月19日
.
Dayton
Dayton (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月19日
Wai Lok Philip
Wai Lok Philip (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月18日
This place was way way too quiet for an adult resort. And too strict with their dress code. Couldn’t take food outside their buffet to have a bite on the patio . Not a lot of smoking areas
Raniya
Raniya (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Cara
Cara (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月17日
It’s beautiful.
Need to improve the welfare of the natural habitat, especially the wildlife.
Shannon
Shannon (6 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月16日
The beach was very rocky, which we didn't expect. There are many pools which we used during our stay.
Kurt
Kurt (6 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月16日
It was okay. We got there and our ac didn’t work. We had to fight with them to get switched to a different room. Once we got to a different room, the ac was working but the shower was had very low water pressure compared to the other room. Food was alright, plates were kinda small. Cleaning ladies came in every day and made our bed for us and tidied up our room.
Alison
Alison (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月16日
The hotel was decent, but the staff was TERRIBLE. The difference of how they treat Mexicans vs foreigners is APPALLING.
My friends and I were mistreated in every restaurant and made to wait for almost an hour while foreigners sat, dined and left and we'd barely gotten drinks.
The DJ they hired played the same 10 songs the entire time we were there (almost a week), and when we asked him to change it, he replied he was busy.
The aircon was not properly maintained and smelled like mold and humidity everywhere you went.
Snacks were limited in time and variety, very disappointing. Restaurant times were also limited and you had to be chasing the "right time" to eat, or you were out of options.
Rescuable, some of the staff and the room were okay although the bathroom distribution was inconvenient.
Would definitely never stay here again.