The room itself felt poorly designed without consideration of comfort or useability. The floor was uncarpeted which made the room feel echoey and sparse. The heating was off despite it being a cold day so the room and particularly the bathroom felt chilly. The bed squeaked and the duvet was thin and insubstantial. You cannot see the TV from the bed and there is no where to sit where you can see it. There is only one bedside lamp and the overhead lighting was dim. The door did not fit well in the frame so let in light around the edges and made the room feel insecure.
One positive- the room was clean.
However the reason for the one star review is due to the handling of an incident on the first night and my subsequent request. I was woken around 10.30 by doors slamming, shouting and swearing. This continued until around 4.30am, keeping me awake and causing me to feel unsafe and distressed. In the morning, I reported this to reception and requested a cancellation of my remaining two nights and a refund, as I now felt unsafe staying there.
The staff member on reception was empathetic and kind, confirmed that security had been aware of this disturbance all night and apologised. However, the manager then refused to refund the remaining two nights- stating that this disturbance was out of their control as the guest in the room next to mine had been using drugs.
It took a formal letter, asserting my rights under the Consumer Rights Act 2015 for the service to be carried out wi