A crib was listed for the amenities. We got there and they said they no longer have cribs. The staff was incredibly rude about it. If they had been even a little understanding or apologetic it would have been a totally different experience. Had to scramble to find another hotel with a crib near by which took a while.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
It was warm in our room. You can't adjust the temperature. The pillows were flat.
Amanda
Amanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
Jordan
Jordan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 23 日
Water was not hot enough for showering. I did not mention to staff but on next stay I will enquire if water is set on certain temperature for entire hotel!
Claudia H
Claudia H (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 21 日
More Lost than Found
Overall this hotel is fine. Clean, comfortable, seemed to be well maintained. Our poor review relates to the lack of response we received on locating items we accidentally left in our room. Specifically 6 items of hanging clothes (valued at $400 to $500) that we mistakenly left in the closet when we departed. We called the hotel as soon as we discovered our mistake...5 hours later when we reached our next hotel in Florida. The front desk checked the room and lost and found and said they weren't there. Subsequently over the next 5 days we called repeatedly asking to get some help from the hotel manager. The manager said they would check into it and would get back in touch with us. They never did despite us calling each day asking for assistance. Their voicemail was full and so we couldn't leave a message that way. Very poor customer service in my humble opinion and it doesn't reflect very well on the Marriott or Courtyard brand. I've accidentally left things in a hotel room before and have always been able to retrieve them. We for sure will not be staying at the Courtyard by Marriott Jackson Airport/Pearl on any future trips to Jackson. This whole experience has been quite a bummer.
Max
Max (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 14 日
Catherine
Catherine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Timothy
Timothy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Tracey
Tracey (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 19 日
Stacey
Stacey (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Debbie
Debbie (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 7 日
Joyce
Joyce (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Very pleasant stay. Facility was clean and room was spacious.
Lou
Lou (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
Just needed a place to sleep for a night, and everything was satisfactory. Will return again.
Dylan
Dylan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Zachary
Zachary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 15 日
Lonnie
Lonnie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Wonderful stay
The front desk staff was very friendly and helpful. The room was comfortable and clean.
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Bertha
Bertha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Annette
Annette (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 10 日
Great stay, nice staff from the bartenders to the front desk desk!
Annette
Annette (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Jasper
Jasper (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 5 日
Got kicked out due to a wedding. Able to move to the Fairfield next door.