4/10 Poor
23 Dec 2023
Hotel is run down
We booked 2 rooms for 2 nights via hotels.com.
* sewer gas smell in the bathrooms (first video - leak in the connection from the sink to the sewer, water draining to the floor)
* Air Conditioner did not cool rooms.
* dead bugs in the headboards.
* bar downstairs playing loud music until 3am
* No in room safe, no safe at the front desk, and a letter in the room saying not to leave your valuables as the hotel would not be responsible for theft
* no elevator
We checked out after only one night, as no alternative arrangements were offered by the hotel to rectify the sewer gas, AC, or bug issues when we brought it up to the front desk. (Spoke to Sha & Ms. Neo)
The hotel refused to refund any of the costs when contacted by hotels.com.
Don't stay here.
Christopher
Christopher, 2-night trip
