I have never been so mad at a hotel. I paid for a room that was shown in the picture, turned out it wasn’t the same room at all, also the TV didn’t work and we tried to lower the temperature and it went down one degree all night. The person at check out said “well you don’t necessarily get the room in the picture” and I can put in a ticket for the TV but other than that you’ll have to talk to a manager (who was not there.) This was my first trip with my guest and it ruined my stay and therefore both of ours.
Jackie
1 晚行程
10/10
It was an awesome trip with excellent customer service. My issue was with Hotels.com and not having me registered to stay at the hotel. Luckily they had available rooms.
Brian
2 晚商務旅程
10/10
真實旅客
5 晚行程
8/10
If you go in the early spring time and it by chance gets hot they do not turn air-conditioning on AT ALL until they shut down boiler system. Thats what we were told. Rooms were HOT at night.
Josh
3 晚商務旅程
10/10
William
2 晚家庭旅程
10/10
Nice views
Mindy
1 晚浪漫旅程
8/10
Kathryn
1 晚行程
8/10
Jose R
1 晚行程
10/10
Was a convenient location & had a great view, staff was very accommodating.
Karen
2 晚家庭旅程
10/10
Being on lake wauwausee beautiful
Michael
1 晚友伴旅程
10/10
Everything about it was just perfect
Abdul
2 晚行程
10/10
Fun getaway with the ‘girls’. Always pick Oakwood!
Donna
1 晚友伴旅程
10/10
Jane
1 晚行程
10/10
We love Oakwood. It’s a quiet retreat with beautiful views. We enjoyed dinner there as well.
Melissa
1 晚行程
10/10
Traveled here with friends for an event. Staff were all exceptional! Room was clean. Rates were reasonable. No complaints.
Dena
1 晚友伴旅程
10/10
Great setting on the lake . Spacious clean rooms . Breakfast was limited . Just apples cereal bars and coffee . Friendly staff and for people with small children there is a games room . Very close to the town centre
Karen
1 晚家庭旅程
8/10
Quiet and simple. Very nice weekend stay.
Catherine
1 晚家庭旅程
10/10
Everything excellent, we love the place
Mario
3 晚家庭旅程
6/10
I chose to stay here because I had heard good things about the resort and my wife and I were looking for a close getaway.
My check-in and checkout were smooth. The desk staff were always present, friendly and helpful. The public areas of the property were mostly in good condition, but our room clearly was falling into disrepair. The other negative was that on our way to breakfast in the morning there were construction guys swapping out the light fixtures so they had there tools all across the steps leading down to the front desk.
I was disappointed in the condition of the bathroom. The toilet was left dirty even after housekeeping 'cleaned'. The inside door frame paint was peeling
Timothy
1 晚行程
4/10
Booked for two nights Had to cancel last night. Told desk several hours before first night checkout
Still have not received credit for second night after a week later! Giving me run around
Also charged me twice for little dog. Finally got credit for that