Terribly stay experience. Room is very small for two queen size bed. Hotel quality is not as stated as 5 stars. Staff very unfriendly except the door men and the staff when I checked out. I realize NYC just experienced electricity black out and it’s understandable some malfunction but when the lifts are not working the hotel staff totally don’t care about how consumers feel, they don’t try to solve it but just avoiding answering our questions. There were times I try to call hotel staff but never anyone answer the phone. Also they unbelievable charge you over 50$ per person per night just for the facility I can use, water I can drink? It’s like robbery. Never will I come to stay here again
Ching Chien
Ching Chien (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年7月28日
飯店位置很棒去哪都方便
早餐與晚餐點心很豐富⋯但戶外窗隔音設備不好常常聽到警鳴聲響
Anita
Anita (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年1月22日
with light free dinner that is very good. Breakfirst is not good.
Location is good. near Central park
Yung
Yung (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2018年8月21日
很不错
很干净很舒服
Gulai
Gulai (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月1日
It’s nice but hot
While I love the lobby, breakfast buffet and evening offerings, the rooms are very small and my biggest complaint is the hotel doesn’t have central air. I was so hot all night long and couldn’t sleep. I wouldn’t stay here again for that reason. I couldn’t get comfortable in the room.
Rachelle
Rachelle (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月26日
Sune
Sune (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月31日
Terrible
Nada que ver las fotos con la realidad. Pesimo servicio no limpian el cuarto. Dejaban las toallas en el suelo
salomon
salomon (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Christmas in NYC
Great hotel. Beautiful lobby, helpful and friendly staff. Our room was spacious and had a very comfortable bed. The location was perfect for exploring all the sights in NYC!
Terry
Terry (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月10日
Really disappointed with our stay. The room was terrible, dirty , damaged furniture. I recommended this hotel to my friends, I was so embarrassed. Want you charged for my room I considered it robbering, plus your site is false advertising. I would think about you post. Bathroom door all rusted. That’s not good . If I posted pictures I don’t think you would like it.
Sylvia
Sylvia (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Service and complimentary breakfast / happy hour was excellent!
Leslie
Leslie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
This is my New York home! Jag har bott på många olika hotell i New York genom åren men efter att ha upptäckt denna pärla finns det inga andra alternativ. Vänligt bemötande, rent och snyggt och eftersom de har både en frukostbuffé och en kvällsbuffé inklusive vin och öl så behöver man inte fundera över vilken restaurang man ska gå till varje dag. De ger en fantastisk service
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Beautiful Hotel, friendly staff wonderful midtown location. Rooms need a brighter light and outlet for chargers. Bathroom was large but shower was very small. Nice bed and lineen but room temperature could not be controlled room was very hot. It was to late and we were all tired and did not bring it up to staff. Happy hour, staff attending it and balcony on 23 rd floor was worth the stay would recommend it!
Desiree
Desiree (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Lara
Lara (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Super stay once again :-)
It was absolutely lovely to be back at the Westhouse. From the moment we stepped through the door until we departed, we were met with smiles and politeness.
The resort fee is an issue with reviewers on this site.
Please take into consideration it includes a half decent breakfast. Beverages throughout the day and evening dinner with alcoholic beverages. The staff are generous with wine and Prosecco... a glass of wine in a restaurant anywhere in Manhattan costs at least $20 plus tax and tip! The math does add up.
The resort fee covers access to what other hotels call executive lounge only it's better. Honestly worth the extra fee.
My room was perfectly serviced every day and the accommodation staff were ver helpful at all times.
Thank you to the staff whole team at the Westhouse. John and Lila
John
John (9 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月5日
Natalie
Natalie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Madeleine
Madeleine (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月31日
We really liked the location and the amenities offered. The shower pressure was great, it was clean, and the beds were comfortable. We were really disappointed however that the AC was not working. We complained at the desk and was told they would see to it. We came back after a show and was so hot. I called the desk again and was told the building was switched to heat and no AC would work. Was not offered a fan, or any alternative. It was the stay very uncomfortable and staff seemed to not care.
Colleen
Colleen (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月19日
Good facility. Bad service and staff
hadar
hadar (6 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月17日
We were initially put into the wrong room. Then the keys didn’t work to get into the room. The room was also quite dirty - the phones looked like they hadn’t been cleaned in weeks. Our AC also stopped working so the room was hot and dry. One of the elevators was down so wait times for elevators were quite long.
Daniel
Daniel (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月17日
Boutique Hotel Not Quite 5 Stars
The service was excellent. 7 stars. The boutique hotel is classified as 5 stars but I think the rooms were run down and showing their age. The elevators were under renovation which made access slow. It’s biggest advantage is its access to Central Park and generally a great location close enough to all attractions and far enough from Times Sqaure
Nandika
Nandika (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月8日
dionne
dionne (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Staff are exceptionally helpful and friendly, great location for subways and easy waling to central park and times square. The breakfast and evening meals plus drinks is a great idea, yes you pay extra but worth it.