We had to vacate a previous horrible place we booked through Hotels.com. It made us sick.
The woman who checked us in at noon told us that we would have to wait to 4:00. I asked for an early check in. She rolled her eyes and said there was nothing she could do. I asked her to please, please check with the manager. Another eye roll. Finally, she said we would have to pay early check in fee and they could get it done about 1:00 to 1:30. They insisted on credit card right then. (Dont do that until you get to go to the room, learned that from this place.) We were left sitting in the lobby until 2:30, I went back up and asked how long it would be. Our suitcases were all around us on a trolly. They knew we were there. Yet they didnt ring us nor tell us that the room was ready. We needed medical devices plugged immediately and time was of the essence. When I asked for the refund when checked out, they said it showed we went to our room when we gave them our credit card. The left us downstairs and I cannot believe that was nothing but intentional.
After being sick in the room, the housekeepr management came up and personally changed my sheets. I was almost near tears at this one person's kindness and she deserves a raise as she was the only person who was polite.
Stay at Springhills Marriott. They are so much nicer.