For a five star hotel, some glaring issues made it hard to enjoy our stay. Our room was located in a maze of hallways that was very hard to navigate, there isn’t a single drawer or shelf to put clothes on, the thermostat is very unintuitive and when we tried to turn the temperature down, it went further up, the bathroom door is a barn door that doesn’t seal, and some features like the towel heater weren’t working. There’s also no phone in the room to call the front desk, which is very strange. After calling through whatsapp, the staff came to help us with the thermostat, which was nice, but the inconveniences after a long day of walking the city were frustrating. On our last night, we didn't have any hot water to take showers. Not what I expected from this type of hotel.