Unfortunately we didnt make breakfast.
Warm welcome from staff on arrival, room clean but very warm
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 12 月 2 日
James
James (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 12 月 1 日
Really disappointing stay after staying in many HDV's and this one so many times.
The bed was really uncomfortable; the pillows were all soft and so uncomfortable; and they had the wrong size sheet on (or badly managed) so that it kept moving meaning I ended up sleeping direct on the mattress.
When I was asked for my views on checking out, I mentioned this. The receptionist didn't even acknowledge this and simply said: "You owe £15 for the parking". I actually thought the better response would have been to waive that charge!
There are lots of other hotels in Newcastle where there would be no isuses with comfort and, if there were, they would actually acknowledge the compliant they instigated.