2/10 欠佳
2025 年 7 月 27 日
Run Down
I was very misled by the high ratings on Hotels.com. While our beds were comfortable and the room seemed clean, that is the best I can say for our stay. The whole building is very run down. Every complaint that we made to the desk was answered with something like, "yeah, we know," or "let me guess, it's broken?"-- as though they're accustomed to both the complaints and the brokenness of everything in the hotel. The elevator wasn't working, which was due to a clogged pipe that leaked into the elevator shaft apparently? So our hallway was filled with the toxic fumes of chlorine as they attempted to unclog whatever pipe. No windows were opened and the hallway air burned to breathe. The A/C in our hallway also didn't seem to work. There is one ice machine for the whole hotel, located near the lobby (remember, no working elevator), and it had no ice. But the machine was leaking and the floor beneath it looks rotten from water damage. I was told at check-in that there was laundry available on every floor. Came to find out that the laundry machines were out of order on 2 of the 4 floors, though they were not labeled "Out of Order" so I lost laundry detergent to a broken machine. I also saw guests waiting for the broken elevator; I mentioned it was broken and they said the lobby attendant, a few feet away, never mentioned it. Another couple told me they stood there ten minutes before she mentioned it. This was the least relaxing place we have stayed on a very long road trip.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
