2/10
I booked this room for my daughter and she checked in on Wednesday around 11 pm... the woman at the front was so nice and kind.
And thats where the kindness ended(with her).
By saturday housekeeping had not even came to the room once, no clean towels, no toilet paper given and trash was NOT picked up. My daughter let me know all this Saturday afternoon. I immediately called the hotel and spoke with a gentleman that acted almost bothered. When i told him the concerns he responded with "housekeeping already left for the day, she can come get w roll of toilet paper" i told him that is unneccepable. They were not given clean towels ghe whole time either. Not to mention shes 7 month pregnant. I asked him to take fresh items to her.
I also asked for a manager to call me and was told he would be there for the overnight shift and would call me, i have yet to recievr a call. I also asked that a manager call me upon checking out on monday, still no call
The breakfast attendants children were allowed to run all over disturbing paying guests during breakfast on saturday as well.
The pool was flithy, with leaves and cigarette butts all in the water. ( i booked this hotel for a pool)
For the price i paid, this is all unacceptable. Will NEVER stay here again, nor reccomend it
真實旅客
5 晚家庭旅程
