Photos indicate the inn has multiple stories, but nowhere on the website does it state there is no elevator nor any concierge help to get bags up the flights of stairs to the top floor. We didn't know our suite was on the top floor & hadn't asked about these things. We arrived "after hours," which meant we had to let ourselves in, & were shocked to see the stairs we'd have to maneuver w/ our bags (one bag being quite large). It's not that we're lazy; I have arthritis, & going up & down those stairs was very challenging. While the description of our suite mentioned a couple's whirlpool, we had no idea it'd take up a corner of the guest room; that thing was weird with varied lighting options & the water coming from the ceiling. It was right in front of the fireplace, so it's not like you could sit together & enjoy the fire. The "sitting area" is actually 2 chairs on opposite sides of the TV, facing the bed. In order to watch TV, we had to pull the chairs together at the foot of the bed. No biggie, but there'd be plenty of room for a lovely sitting area if the funky tub was not in the bedroom! Bathroom lighting is quite poor, & there is no table/desk or small chair anywhere to allow someone who normally sits at a vanity (to get ready in the morning) to do the same. There is no mini-fridge, microwave, or coffee maker in the room (coffee is available downstairs). Our sleep was rudely disrupted by some kind of water heater in the wall next to our room that hummed loudly.