The customer service was good. Free breakfast. Having a kitchenette was a plus so you don't have to eat out during stay.
The overall building seems like it is older. Despite not permitting smoking, the room smelled like smoke. The stairwell down to the garden/patio (an area where people could enjoy sitting outside, grilling, and walk pets) smelled of smoke. One of the elevators didn't work.
The smoke-smelling room was the main reason for leaving early as smoke inhalation is a major asthma trigger.
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 9 日
Great location for foodies and easy access to the local entertainment areas
Malcolm
Malcolm (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
It’s a very nice and convenient hotel
Jonathan
Jonathan (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Good stay
Nice lobby friendly staff spacious room the only let down was the old bed and thin bad quality sheets
Florentino Bogen
Florentino Bogen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Kelley
Kelley (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Tiana
Tiana (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Jeffrey
Jeffrey (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 29 日
Poor customer service
Front desk lady has absolutely no customer service skills. Made me feel like I wasn’t a paying customer.
Lawrence
Lawrence (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Memunatu
Memunatu (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
Larry
Larry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
My only issue was the safe in our room did not work. When we returned from dinner, I asked about the status and was told that it was broken. It was replaced after requesting it to be replaced. The handyman was wonderful.
Tracey
Tracey (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 16 日
My room was amazingly clean and comfortable, and the communal areas were tidy and attractive.
Matthew
Matthew (7 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 15 日
Shawn
Shawn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Rebecca
Rebecca (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 8 日
My initial impression was that the facility and staff were delightful. However, I quickly changed my opinion. While I was turning down my bed, a roach ran off of it. When I went down to the front desk to tell them that I wanted to change rooms because of the roach. They informed me that they did not have a pest problem and wanted to see a picture of the insect. I had a picture of the roach in the room and I showed it to them They told me that they were booked and that there’s no possible way I could switch rooms Eventually, a manager came and a new room magically appeared.
Krystin
Krystin (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
Every nice property. Very nice location. Fit our travel plans well.
Al
Al (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 5 日
When we checked in we were informed the water would be turned off for likely 8 hours from 10AM-6PM the next day, which we were staying that day. We thought that was outrageous not to have been told when making the reservation and left the next morning. The property would not offer a refund for the day we left and seemed completely indifferent to our surprise at having no shower or bathroom available for most of a day. Also, to park in the lot, you had to register on a site and give credit card info out too who???? it was ridiculous. Hilton has lost our business if this is how they now manage their properties.
Stuart
Stuart (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 4 日
We checked in at 11pm at night and heard gunshots.
We checked in the night receptionist was polite and friendly. But he informed us that there was a problem with the water heater but it’s now fix and will be able to shower but wait an hr. Waited an 1 hour and the water still freezing cold. A little disappointed because after traveling across the country I was looking for a hot shower. So decided to just shower in the am. We over slept, and got to the breakfast area at 0905 (yes, I’m aware breakfast is until 0900) but considering they had no water for 8 hours be a little gracious but the a lady said we can grab food of whatever that’s left so that was nice, then this guy and a lady wearing a hijab came out and the lady told us the kitchen is closed and I told her the lady just said we can get food. Then she rudely asked which lady and I told her and she literally just stared at me rolled her eyes turned around and said nothing. Rude. Lost whatever appetite my daughter and I had. And left.
The water still not warmed up. I called the receptionist and a mechanic came and fix it. He was very nice and professional.
Kathryn
Kathryn (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Really enjoyed the free breakfast buffet and evening happy hour. Lots of dining options available nearby. Rooms were large and comfortable. Staff were very friendly and accommodating. My only complaint is about parking. The parking structure gets full over the weekends plus there is an extra charge that's not exactly cheap. If you end up getting back to the hotel late enough you will be forced to park on the top floor of the structure and the elevator is located on the opposite side of where the entrance to the hotel is - very odd placement. Other than that everything else very comfortable! Would probably stay again.
Mari
Mari (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Great base for sightseeing. Only a couple of miles from the Franconia Springfield Metro which took us to the National Mall and memorials avoiding the DC traffic. Shopping and restaurants within walking distance. Hotel clean and rooms comfortable and spacious. Efficient friendly staff.
Denise
Denise (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 1 日
Angela
Angela (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Kristen
Kristen (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 27 日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 24 日
Lori L
Lori L (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 24 日
Staff is always so great at this hotel! Nice breakfast. Huge rooms!