They took all my money after not wanting to rent to me because my sister was paying for the room for me. Were on the brink of being homeless and have been sleeping in the car. I was just trying to get a decent place to sleep and didn’t find it here. Thanks but no thanks
lisa
lisa (7 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年9月30日
The picture in the APP is not what it is in person. Paint peeling from the cabinets. Burn marks in the linoleum and carpet. Bathtub backing up. It looked like homeless people lived on the property. Could be one of the hotels the city of Austin gives vouchers for homeless people to stay at. One of this was mentioned on the APP. Do not stay at the property.
Luis
Luis (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年8月12日
Mackenzie
Mackenzie (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年6月17日
Andrea
Expedia 真實旅客評價
2/10 欠佳
2023年3月22日
Do Not Stay Here
Absolutely woeful. Missed our first nights check in due to a major flight delay, was told by overnight staff after endlessly calling their line that I would be able to check in the following morning in which I profusely expressed my want/need to do this... Only to be told when arriving the next morning that they had released my rooms that were for a full 8 day period.
Attitude of staff was less than helpful other than suggesting a nearby sister hotel, no real will to help solve the issue.
Mark
Mark (8 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2022年10月29日
Al llegar al hotel no había habitación disponible ya estando reservada y pagada 3 semanas antes; eliminaron arbitrariamente un día de la reservación teniendo que irnos un día antes abandonado el hotel y las cosas q teníamos pendiente por realizar en Austin; la limpieza Ninfa se hizo , cambio de sábanas , toallas , sacar basura , papel y jabón de baño nunca lo hicieron Desearía y lo besaxtivaran por completo de esta página ya q es totolmete una estafa
Giovanni
Giovanni (8 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年10月17日
Bad really don’t know didn’t stay there
Eva
Eva (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2022年10月7日
Michael
Michael (14 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年9月26日
Chantal
Chantal (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2022年9月25日
Leeroy
Leeroy (7 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2022年9月4日
Decent stay
When I first got in my shower wasn’t working but after I left the office know they fixed it with no problem. Only thing I wish is office hours were longer
Erica
Erica (7 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2022年6月6日
I reserved a room for 1 week I got to the hotel at 10pm the hotel said since I didn’t get there by 6. They canceled my whole reservation and proceeded to charge 240.00 for cancelling my room. I’ve never had such horrible experience and will never use Expedia or this hotel ever again
Belinda
Belinda (8 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2022年3月25日
ROACHES everywhere! Rude management!!!
Lourdes
Lourdes (8 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2021年11月7日
Enormous Personal Safety Risk
Do not stay here. The front desk is only managed a few hours a day and when you try to call the managers, you go to voice-mail. My studio was fine - it was just renovated. The problem is, it is unsafe. There are a lot of people loitering around, drinking, smoking, late into the night and there is no 24 hour security. The safety lock on my unit was broken - as if somebody had previously kicked it in. I could not securely lock my door. My card key worked 50% of the time. I called the managers and left voice-mails but nobody called me back. I left after two nights. I was committed for 7 nights. I asked for a refund - via voice mail - and nobody called me back.
Geoffrey
Geoffrey (7 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年11月2日
Horrible rooms even worse customer service
DO NOT STAY HERE!
Upon arrival our room was extremely dirty/unsanitary. Bugs, food, and sticky stuff all over the floor. The towels in the room were USED and DIRTY… The smell of smoke was all over as well. We wanted to check out that same night but the office is only open
form 11am-7pm as we checked in around 6:45 we missed the front desk associate and since it’s closed on Sunday there was no one to assist us.
I contacted the front desk and they state I need to reach out via a form online to get a refund or for someone to even address my complaints. We had no choice but to leave early since the condition of the room was grotesque.
On top of that our room was supposedly vacant and no guest were to be in that room. We had maintenance come in early to our room on Sunday thinking no one was there, he even stated no one was supposed to be in the room. We had to ask him for a vacuum to try and clean
some of the stuff all over the floor. He even stated that “the room was not ready and someone dropped the ball on this.” We used baby wipes and alcohol to clean the tables and black residue came off of all the surfaces. The cleanliness issues were never addressed. The signs at the property state the rooms are triple cleaned and Covid guidelines are in place when they are NOT. We had to leave as the room was in such bad condition and we were concerned for our health and safety.
Laura
Laura (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年10月23日
The stay had all the essential amenities I needed. However, the room wasn’t that clean. Even the weekly cleans weren’t thorough enough. Neighbors were sometimes loud, even after after-hours staff was called. After-hours staff were helpful on other issues. Overall, not bad for a 30-day stay.
Jennifer Oluchi
Jennifer Oluchi (28 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2021年9月20日
Inn Of horrors
Do not waste your money!!! The pictures on the website were surly not taken at this hotel. It state non smoking but the room reeked of stale
Cigarette smoke. There was mold in the shower and smooshed cockroaches on the walls. There was some weird white and brown stain on the carpet and make up on the pillowcases. All this after housekeeping walked out of my room stating she had bleached and sterilized everything.
Enid
Enid (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年9月15日
awesome
Had a great stay wish i had acess to broom or mop besides that awesome stay
Fabian
Fabian (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年6月10日
it was ok i guess
Fabio was lil rube and smells like a whole bottle of axe
Felix
Felix (11 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年5月10日
Its a roof with walls people
Not so clean but better than sleeping in a car at a rest stop