Pre covid, my family and I would stay here every time we came in to town. This is my first trip back since Covid and the property has seen better days. A pipe burst during our stay and no hot water was available Christmas Day. Unfortunate bad luck that no one can foresee but the fact that they didn’t try and make it right or comp anyone anything, a lot of people left. My family stayed because we’ve always preferred this place. That is until today, when we checked out, my daughter was charged an additional $480 for “guest services” that she never requested nor got. A dispute is being filed but the fact that they wouldn’t even hand me towels at the desk and insisted that they had to be brought to my room, I’m wondering how much I will be charged. As much as we used to love this place, I think we need to find a new hotel for when we come in to visit.