We had a small episode happened there upon arrival. The staff was checking our reservation but cannot find anything, and we were waiting almost 45 minutes. Then, one of them called by phone to the local agency, then it seems they found my booking (!?). Finally, they replied they cannot arrange us a two beds room, instead, they gave us a 6 beds room where only we stayed and no other guests can use. For this arrangement, we can accept because the male staff is very nice, friendly, and he could settle the problem. However, I need to know why such problem happened ? Is it the communication between hotel.com or local agency...
BTW, this hotel is now under renovation and sometimes very noisy.