When we checked in the guy at the reception, gave us complimentary late check out until 2pm, however the following day receptionist starting calling us from 12:30 onwards, then proceeded to knocking on our door, by 3 members of staff on 3 occasions, this was nothing less than harassment, we got so fed up we ended up checking out at 1pm. Although the room was lovely and comfortable, however one of the towels had ripped and had a massive hole in it. I used to be a regular customer here at Park Regis, but I do not think I will be returning after my most recent experience. I would recommend in future you do not offer late checkout if this is how you treat your customers.