La comida nos intoxicamos de los 5 huespedes que ibamos 4 nos enfermamos por la comida y el servicio medico era nulo en el hotel tuvimos que pedir ambulancia para ir al hospital estuvimos 3 dias enfermos en el hotel y no recibimos ayuda del hotel en nada
EDUARDO ARTURO
EDUARDO ARTURO (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Juan Jose
Juan Jose (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Nicole
Nicole (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月20日
Nice people, cheap food
The place is ok to stay for a couple of days, the best is the servicial people, food’s quality is poor or cheap rather said, beds are small and uncomfortable
Jairo H
Jairo H (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Surpreendeu! Voltarei!
Foi excelente! Melhor do que imaginei. Nunca tinha ido na Rede Riu e nos surpreendemos. Tem vários Rius em Cancún. O Palace parece ser o melhor mas podemos usar a estrutura de todos. Eles fazem várias festas durante a semana. Fui na Neon Party e fiquei chocada com a estrutura. Baita festa, pool party, com espuma, dj…
A estrutura do hotel, do quarto, restaurantes são ótimas. A comida é bem OK mas agradou! E as bebidas da pra beber bem. É só saber pedir o destilado de marca hehe. Super recomendo!
Nikaelli
Nikaelli (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Imperdivel
Muito boa , quartos amplos com serviço de limpeza excelente , praia pequena mas gostosa, funcionários alegres e que te deixam uma sensação de ser único. Alimentação farta e com bom nível.ou seja tive uns dias muito agradáveis e para quem gosta várias festas super boas
Emilio
Emilio (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Watch your stuff!
We enjoyed some things and not ao much on other things. Bed was comfy and views were spectacular! Housekeeping was fabulous. Buffet was good but sometimes lukewarm. Steakhouse and Itaian restaurants ate very good. Beach is tiny and water rough. Party next door is loud
Met two people who while they were in the pool with us had their bag with two IPhonea stolen. Theu traced to a house in Cancun. Obviously staff. Hotel did nothing nor dis the police. Staff told us this happens often and to them too. Another girl we spoke with had her drink spiked and hotel just dumped her in her room. We saw them take her by wheelchair.
This hotel does not take care of their guests. I wont go back.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Edison Luiz
Edison Luiz (7 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月27日
Try a different RIU unless you have a plan.
Cons
Crowded...you must love being shoulder to shoulder while eating or being entertained.
Room AC was fighting to work and the ceiling fan was a sqeeker and hummer.
Hallways are hot, humid, and smelly.
PROS
Food is not bad.
The mini bar in the room is RIU famous.
The service is great.
Lounge was great!
Overall disappointment.
John
John (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Excelente
Experiencia increible, todos un amor
Fabricio
Fabricio (6 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月13日
I submitted a complaint through the corporate website. Worst experience ever for a vacation.
Uriah
Uriah (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Excelente hotel estoy mas que.seguro que volveria...
Douglas Leonel Montoya
Douglas Leonel Montoya (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
El hotel es muy bonito muy limpio y el personal es sumamente lindo y servicial toda la experiencia dentro del hotel fue increíble