We’re disappointed ! The only thing we liked is the view. Limited Diining experience. Only 3 Restaurants & they’re pricey. Island Cafe is always buffet no Ala Carte. Food isn’t great. Breakfast buffet was terrible. Always out of food & we have to wait long to fill up trays. It was a whole mess. No room service. All shuts down by 9pm. So if you get hungry later on you’ll starve. No outside food is allowwed. Staff are not accommodating but shout out to VJ at the Coveys Shack bar he’s helpful & nice.
Room amenities are very poor , feels like you’re in a budget Hotel. Needs a lot of updating and up keep. Overall , disappointing & dissatisfied. Will not book again or recommend.
Joanna
Joanna (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
Property is a scam!!!
They advertise as hotel and spa. There is no spa. Spoke to manager they said they forgot to take the spa advertising off. For the restaurant they had limited food on the menu and what they displayed they may not have. If they had buffet you could not order individual food. They said you had to only get the buffet, even if the food wasn’t good. The only thing was good about the trip was the bartenders in the outside bar and the service staff around the pool. They were tremendous help.
Marshall T.
Marshall T. (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月31日
Room 108 /Ground Floor
I have my family with me for this trip. Room 108 was assigned to us, the only bad part for this room a little animal friend was hiding below this cabinet and you can tell in the picture. The Management of the hotel should hire and keep a infestation company to check each room for rodent avoid this situation for future guest. Overall , room bed were comfy and new aircon was installed. The facility needs an upgrade.
Alvin
Alvin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
Minji
Minji (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年6月4日
poor service. dilapidated property.
Jonas
Jonas (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月17日
This is our second stay in this property and the second time was quite disappointing
-the tv in the room was not working
-A/C in our room was not working as well considering how HOT it was, front desk was made aware but nobody came up to check on it the following day
-beach had all sorts of trash-batteries, toys, plastic bottles
-dinner buffet menu was very limited and food seems old, a little overcooked
-pool bar does not have enough choices
eloisa
eloisa (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月11日
Karen Frances
Karen Frances (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月4日
The beach and their pool is superb however their check in process is so terrible. We were given a room past 4pm already which suppposed to be at 3pm. This hotel is understaffed. Their rooms and facilities need to go renovation.
Jayson
Jayson (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月3日
The hotel was not too clean, the lobby where the entrance of the pool smells. The room service takes more than a day before they response on your request. No phone on the room so you will have to go to the lobby to request for room amenities. No hair dryer on the room. The restroom is terrible. The door does not lock completely. The only nice on this hotel is the pool area and the beach but other than that nothing is especial at all. Also, they had a event that only allowed for local people if you are foreigner you are not allowed to even watch the event. On the check in time you will wait for an hour to have your room ready. Will not recommend at all.
Abigail
Abigail (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月22日
AWFUL
corridors smell awful. really awful. water from faucet is rusty and smells sewer water. bed has bed bugs and ants, not to mention PLENTY OF HUGE MOSQUITOS. shower faucet to water. terrible. Check in time was 430pm instead of 3pm. Scarcity of food during breakfast.
majah
majah (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月6日
Scott
Scott (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月3日
Pierre
Pierre (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年3月6日
Looks good on pictures, but the building is really out of shapes and not maintain. My door was broken, they sent a young man to fix it, and he couldn’t, did the spider man moved climbed on the other side of the neighboring room, unsuccessful. He finally called his boss and they yanked the whole door, a piece came off and they just brushed it off like it was nothing. The tower were raggedy, old and almost fallen apiart. The only thing that saves this place is the swimming pool and it’s beach. Will never come back, was really disappointed at the experience.
Francis
Francis (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年2月27日
Dongkyoo
Dongkyoo (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年2月26日
Towels are not clean and dilapidated; surroundings are not clean
Charito
Charito (2 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024年1月22日
Disappointed
No towels
Most of menu not available
No wifi
Bar guys were great and good cocktails
Beach really good
This place could be so good
Pretty cheap though
Pico de lores or Punta Fuego look much better options
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年1月1日
brian
brian (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月23日
We are very disappointed. Our bad because we didn't do some research. They need to improve their service.
John Michael
John Michael (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2023年12月8日
Room floor is always wet due to condensation and air conditioning. Shower drains are clogged. There was no hot shower last night.
Romualdo Jr.
Romualdo Jr. (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年12月6日
NEED MORE RESTAURANT CHOICES
DOUGLASS
DOUGLASS (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月20日
frank
frank (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年11月18日
Terrible experience , everyday we need to call maintenance person to open our front door because it was broken it was very inconvenient
Janet
Janet (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年10月23日
Flot strand men hotellet og service er ikke på toppen. Hotellet trænger til modernisering Aircondition larmer. Vi tog hjem en dag før.