Booked well in advance for a suite, for our 50th wedding anniversary, arrived at the Presiddente, and told .that we could not get a suite until 2 days later 14/08/2024. At that time my wife and I were not happy, the wife she wanted to go to another hotel.We were offered a pool view room, to see if we liked it. On Tuesday 13/08/2024 when. We came back to the room, there was a bottle of chilled wine a small box of chocolates, and a lett.er of apology, which surprised us. We did not tell them it was our anniversity. We were content with the room. We were very pleased with the all round service, from all staff at the Presidente. Many thanks Derrick and Helen