I selected this hotel because it was fairly close to Dallas Love Field and it offered overnight parking during my trip and shuttle service to and from the airport. I didn’t exactly get the shuttle service but I was transported to and from the airport via ride share. The first time (to the airport) the shuttle driver was running late so the hotel ordered an Uber (their expense) to take us to Love Field. The second time (from the airport) I called early in the day to make sure a shuttle would be available for our evening arrival and they told me to call back when I landed. I called back after we picked up our luggage and they said the shuttle driver had an emergency and had to leave so no one was available. I made arrangements for a Lyft to transport us back to the hotel to pick up my car and the hotel reimbursed me for that service.
Another issue I had was at check-in, I was given a room key and we went to the room and there was someone already in there. This has happened to me at another hotel (different chain) once before and it’s kind of scary. You don’t know how someone would react to hearing someone come into your room. Luckily nothing happened either time. The front desk worker reassigned us a room and offered a complimentary snack from the convenience area. The new room was empty but detail to the cleaning of it was not given. The fridge was dirty and so were the walls and shower head. Breakfast was decent and hotel staff was friendly and accommodating.
Courtney
Courtney (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Amber
Amber (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Tracie
Tracie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
victor
victor (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Decent for one night. Disappointing that we booked a family suite, occupancy of 4, but had no pillows to accommodate our pull out sofa bed. Sofa was torn, very worn and borderline gross. Feet and socks were blackish from walking on the carpet.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Rick
Rick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Decarla
Decarla (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月27日
I don’t know where to begin her first one was broken close. The door in the bathtub was dirty. Had like come inside of it. I would never stay here again.
Myla
Myla (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Good service and clean room. Friendly staff
scott
scott (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月21日
Destiny
Destiny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
The hotel was nice but the only thing i didn't lik
lashanda
lashanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Complaints
Overall the room was good but I would suggest to ask for a room without anyone above you. You could hear people walking above you. I have grandkids and I understand they need to run off their energy. So running back and forth etc,...
Then checking out they didn't have a suitcase carrier available. So we carried our bags etc 2 trips. My husband is on oxygen it was harder on him.
Joyce
Joyce (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
Margaret
Margaret (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Horacio
Horacio (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
ALYX
ALYX (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Bademosi
Bademosi (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Bernita
Bernita (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月6日
DISGUSTED
This hotel is dirty and the aroma is horrible. The bath mat was dirty as hell and my boyfriend found a spot on a pillow.