this is not my first stay at the MK Hotel, the previous stays have been quite pleasant whether it's the rooms or the service by the staff. However, I have to say I am really disappointed in when I checked-in yesterday.
The room was not well-maintained, not to say it looked like it hasn't been cleaned for days or weeks. The tables all looked very dirty as they had stains on it, which I had to wipe clean myself. The storage cabinets all looked like they never been cleaned either, so I had to wipe that down too so i can use it.
In addition, the bathroom soap was empty in both the showers and at the sink area. And when I went to the front desk lady to tell her the soap were empty, first she couldn't understand the word "empty", then she told me the sink soap is the same. I had to explained to her that besides the sink soap was empty as well, and even if there is still soap at the sink how does she expect me to go get soap at the sink when I am in the shower. Then she finally give me a bottle of soap, then I asked her if she can show me quickly how to change the bottle on the soap dispenser, she told me she is a receptionist and she doesn't know how, and the housekeeping is off duty already.
The floor in the room look like they haven't been cleaned or mopped in ages. I really don't know what to say, this has been a really bad experience.